topic Re: Power outage caused my Ruckus switch boot as Router in ICX Switches

Power outage caused my Ruckus switch boot as Router

chaitujil — Fri, 17 Feb 2023 22:46:42 GMT

Hi, I bought a lennar home in 2021 and it came with a ruckus switch ICX 7150 C12P.

A couple of months ago there was a power outage and this switch came back on as Router and is causing internet issues. Constant disconnects.

I tried to use the GUI and also the SSH but both ways I couldn't make the ruckus box boot as a router.
with SSH I tried doing a `boot system flash primary yes` and using the GUI I did the same. But in both cases ruckus is coming up as router only. Not sure what to do at this point. It's running 08.0.90 firmware.

Re: Power outage caused my Ruckus switch boot as Router

chaitujil — Fri, 17 Feb 2023 22:48:12 GMT

Called ruckus networks support and they said since it's lennar, posting in this forum is the only way to start a complaint.

Re: Power outage caused my Ruckus switch boot as Router

Chandini — Mon, 20 Feb 2023 09:35:16 GMT

Hi Chaitujil

Could you brief us more on "But in both cases ruckus is coming up as router only. " this statement . If you are able to access switch using console. Could you please share output of "Show version" . Thanks

Re: Power outage caused my Ruckus switch boot as Router

Salleyhome — Sun, 26 Feb 2023 18:06:23 GMT

Did this get resolved? I’m having the same issue. I can’t use my internet. It went out on Friday and I rebooted, but I still can’t get it to work. How do we get this resolved if we cant talk to someone? I want to get rid of this router system because you all don’t service them and it’s a hassle to get things fixed.

Re: Power outage caused my Ruckus switch boot as Router

Chandini — Mon, 27 Feb 2023 16:28:52 GMT

Could you please help me with with below questions.

1) Do you have access to the switch ?

2) Would you be able to connect to the switch using console and help us with "show version " and "show flash" output ?

3) Is the switch part of Ruckus Cloud ?

From what you have mentioned I feel that after power outage the switch booted from router code and is causing a problem .

If you have access to the switch and run "show flash " and "show version" this will help you to understand if you have booted from primary or secondary image

If the switch "SPS "code is in primary then once you have access you can use "boot system flash primary" to boot to primary image

You also have option from BOOTROM mode but will need a console access to the switch

Thanks