topic Re: Lost POE on two 6450 switches after power outage in ICX Switches

Lost POE on two 6450 switches after power outage

james_pethigal — Fri, 18 Sep 2020 16:05:25 GMT

Lost POE on two 6450 switches after power outage.
Have multiple ICX 6450 switches deployed in a large store in Oregon. Thanks to power outages last night... all the switches came up, but two are not longer providing POE.
Tried reloading, hard reboot by power off/on
Confirmed llpd & cdp enabled
Have no tech support, but do have RMA if needed.
Any suggestions?

Power Capacity: Total is 740000 mWatts. Current Free is 740000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a

detail show inline power detailed information

show inline power detail

Power Supply Data On stack 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 13.7 Amps
Voltage: 54.0 Volts
Capacity: 740 Watts
power supply 2 is not present
power supply 3 is not present

POE Details Info. On Stack 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 004

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
48 0 0 48 0 0 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 48 0.0 W 0.0 W

Any suggestion would be welcomed!

Cheers - James

Re: Lost POE on two 6450 switches after power outage

david_chavarri1 — Fri, 18 Sep 2020 16:12:39 GMT

You should open a case with support.
Outage may hace damaged the PoE chipset

Re: Lost POE on two 6450 switches after power outage

BenBeck — Fri, 18 Sep 2020 16:13:44 GMT

Do you have the full output of 'show inline power detail'? The POE firmware is still intact for unit 1, but I cannot see unit 2 there. You should still be able to open a case if you assume hardware even if you only have hardware support. With that said, if a power surge or something of that nature hurt the boxes, you may be forced to do an insurance claim. Were these on surge protectors or UPSs?

Re: Lost POE on two 6450 switches after power outage

james_pethigal — Fri, 18 Sep 2020 16:25:13 GMT

That is the full show power detail. They are separate switches & on small UPS/Surge protector.

Re: Lost POE on two 6450 switches after power outage

james_pethigal — Fri, 18 Sep 2020 18:09:10 GMT

I have an RMA to replace the switches.
Since it's next business day... won't see them to Monday.
Any other suggestions/troubleshooting tips would be appreciated

Re: Lost POE on two 6450 switches after power outage

jijo_panangat — Sun, 20 Sep 2020 08:02:51 GMT

We need to debug the faulty unit to understand if this can be software fixed, Pls work with the tac case owner.

Thanks
Jijo