Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Murali — Sat, 21 Jan 2023 03:20:13 GMT

Issue: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Based on research in this forum, understood that the switch got stuck during boot.

Tried...

1. Checked cable and it is good condition

2. Tried the hardware reset using the front reset button per instruction found in this forum. Now that Amber lights blinking in all status (power status is green) and keeps blinking. Not reset to factory default. I am using Mac Sur to connect using the USB-C cable and not successful to connect to CLI. Please advise next steps.

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Zairah — Sat, 21 Jan 2023 03:53:17 GMT

@Murali

Please follow the below software recovery process if the switch is stuck in boot

1. Connect a console cable from the console port to the terminal server.

2. Connect an Ethernet cable from the management port (the port located under the console port on the device) to the TFTP server.

3. On the TFTP server, assign an IP address to the connected NIC; for example, IP address 10.10.10.21 mask 255.255.255.0.

4. Reboot the device, and go to the boot monitor mode by pressing "b".

5. When in boot mode, enter the printenv command to display details of the images available on the device memory; for example:
ICX64XX-boot> printenv
baudrate=9600
uboot=/foundry/FGS/bootcode/kxz07400.bin
ver=07.4.00T310 (Mar 1 2012 - 11:28:23)

6. Provide the IP address of the TFTP server that hosts a valid software image using the setenv serverip command; for example:

ICX64XX-boot> setenv serverip 10.10.10.21

7. Set the IP address, gateway IP address, and netmask for the device management port, and save the configuration using the setenv ipaddr, setenv gatewayip, setenv netmask, and saveenv commands; for example:

ICX64XX-boot> setenv ipaddr 10.10.10.22
ICX64XX-boot> setenv gatewayip 10.10.10.1
ICX64XX-boot> setenv netmask 255.255.255.0
ICX64XX-boot> saveenv

----------
Note: The IP address and the gateway IP address set for the device management port should be for the same subnet as the TFTP server NIC.
----------

8. Enter the printenv command to verify the IP addresses that you configured for the device and the TFTP server; for example:

ICX64XX-boot> printenv
baudrate=9600
ipaddr=10.10.10.22
gatewayip=10.10.10.1
netmask=255.255.255.0
serverip=10.10.10.1
uboot=/foundry/FGS/bootcode/kxz07400.bin
ver=07.4.00T310 (Mar 1 2012 - 11:28:23)

9. Test the connectivity to the TFTP server from the device using the ping command to ensure a working connection; for example:

ICX64XX-boot> ping 10.10.10.21
ethPortNo = 0
Using egiga0 device
host 10.10.10.21 is alive
?
10. Provide the file name of the image that you want to copy from the TFTP server using the setenv image_name command; for example:

ICX64XX-boot> setenv image_name images/ICX/ICX64R08000.bin

11. Update the primary flash using the update_primary command; for example:

ICX64XX-boot> update_primary
ethPortNo = 0
Using egiga0 device
TFTP from server 10.10.10.21; our IP address is 10.10.10.22
Download Filename 'ICX64S07400.bin'.
Load address: 0x3000000
Download to address: 0x3000000
Loading: %#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
#################################################################
########################################################
done

Bytes transferred = 10360844 (9e180c hex)
prot off f8100000 f907ffff
................................................................................
................................................................................
................................................................................
........
Un-Protected 248 sectors
erase f8100000 f907ffff
.................................................
.................................................................
.................................................................
.................................................................
....
Erased 248 sectors
copying image to flash, it will take sometime...
sflash write 3000000 100000 f80000
TFTP to Flash Done.
12. Load the image from the primary flash using the boot_primary command; for example:

ICX64XX-boot> boot_primary
Booting image from Primary
## Booting image at 00007fc0 ...
Created: 2012-03-02 20:38:52 UTC
Data Size: 10360268 Bytes = 9.9 MB
Load Address: 00008000
Entry Point: 00008000
Verifying Checksum ... OK
OK
Starting kernel in BE mode ...
Uncompressing Image.............................................................
................................................................................
................................................................................
................................................................................
................................................................................
........................................... done, booting the kernel.
Config partition mounted.

13. Enter show flash and see the output to check whether the image copy process was successful.

14. Copy the image from the primary to the secondary flash partition using the copy flash flash secondary command.

Please find the link below for software recoveryprocess
https://docs.commscope.com/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

If this issue is not resolved , please log a ticket with the below link so that we will help you with it.

https://support.ruckuswireless.com/contact-us

Zairah Javeed
Sr Tech Support Engineer
support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Murali — Sun, 22 Jan 2023 03:33:52 GMT

Hi Zairah,

I want to thank you for your response. But, I have connected this switch to my AT&T fiber router only at home. Also, not able to connect to my Mac.

Could you or anyone please assist with the steps to fix for the above mentioned usage.

Murali

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Zairah — Fri, 27 Jan 2023 06:06:13 GMT

@Murali

please log a ticket with the below link so that we will help you with it.

https://support.ruckuswireless.com/contact-us

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Murali — Sat, 04 Feb 2023 14:28:41 GMT

The only support that I have is thru this community portal. The case is denied. The solution that you had provided not suitable for my situation. Can you or anyone please provide solutions for this issue?

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Zairah — Thu, 23 Feb 2023 02:22:08 GMT

@Murali

Are you able to go in the CLI of the switch ?

Do you see any amber light indication on the switch?

Were you able to follow software recovery process ?

Regards,

Zairah

topic Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet in ICX Switches

Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet

Re: Switch ICX 7150-C12P has stuck in Boot and not able to connect to internet