topic Re: ICX7650 stack switch reboot in ICX Switches

ICX7650 stack switch reboot

acmesupport — Tue, 06 Sep 2022 08:52:49 GMT

Dear ALL,

We found our stack switch(3 x members) was unexpected reboot twice times, anyone can help how to troubleshoot?

Support

Re: ICX7650 stack switch reboot

BenBeck — Tue, 06 Sep 2022 13:14:04 GMT

Hey @acmesupport

Your best bet would be open a support case (see my signature) and send in the following information:

*output to txt file

skip

show tech

show chassis

dm save 1

dm save 2

***offload following to tftp server

supportsave all <tftp-serv-address> /

You could also try proactively upgrading the code if you are hitting a crash. If you give me your model, I can make a recommendation. With that said, the best bet is to open a case and have our engineers look at the information above.

Re: ICX7650 stack switch reboot

cjy123 — Tue, 06 Sep 2022 22:32:18 GMT

@acmesupportI wouldn't hold your breath on getting that fixed.

I have been working with support for 12 months on why our 7650's are rebooting, we have it happening at multiple sites, and on single or stacks.

I just updated our switches at one site to 8.0.95g which is the currently recommended firmware, and if it stops at that site, it might stop at the rest of them.

It's generally way to intermittent, and on our switches it says that it was rebooted by 'reload', which as I explained to support we are not rebooting the switches randomly through the day.

Re: ICX7650 stack switch reboot

BenBeck — Tue, 06 Sep 2022 22:49:48 GMT

Hey @cjy123

Please share the case number and I will personally take a look.

Re: ICX7650 stack switch reboot

cjy123 — Thu, 08 Sep 2022 06:28:54 GMT

The case # is: 01220881

The last month I have been on on pto, so I am just getting back to continue on this ticket. Please reach out to Isaac and would be happy for a conference call.

Re: ICX7650 stack switch reboot

BenBeck — Thu, 08 Sep 2022 13:09:29 GMT

hey @cjy123,

Thanks for that information.

I have added myself as a case team member and will see updates going forward. Right now it looks like we are pending some data from you after providing a debug image.

Re: ICX7650 stack switch reboot

fescober — Thu, 08 Sep 2022 21:53:43 GMT

Hello. I just opened a ticket as well - Support Case # 01382155. We are experiencing the random cold restarts on our ICX7550's. We have been dealing with this issue for about 8 months now. We have also updated to firmware to 8.0.95fa, reseated both power supplies and fans. Internet and network connectivity is critical for our daily operation and we cannot have random restarts on our equipment.

I've called support several times and have been told that this was a known issue, but the recommended workaround have not worked so far.

Re: ICX7650 stack switch reboot

BenBeck — Thu, 08 Sep 2022 22:01:26 GMT

Hey @fescober

This is likely a known issue specific to 7550s fixed in 8095g/8095h. Please upgrade to one of these releases with 8095h being my recommendation. We should generally not use the forum as a place to note case numbers. If needed, you can always ask for a case to have the priority raised or escalated.

Re: ICX7650 stack switch reboot

BenBeck — Thu, 08 Sep 2022 22:05:59 GMT

@fescober It looks like the case is still waiting to be assigned. I have put my recommendations in the case for the assigned engineer.

Re: ICX7650 stack switch reboot

fescober — Fri, 09 Sep 2022 18:56:34 GMT

Thank you for your recommendation. I will upgrade the firmware to 8095h. Another thing that is happening to the ICX7550's is that the power supplies (2 PSU's for every switch), would rev up and it would sound like an airplane that's about to take off. We've been reaching out to Ruckus and have RMA'd a few PSU's. Would this firmware (8095h) also fix the PSU issue?

Re: ICX7650 stack switch reboot

BenBeck — Fri, 09 Sep 2022 19:36:24 GMT

Hey @fescober

It will not. This is likely also a known issue that can affect a small percentage of RPS22 power supplies. RMA stock will not see the issue. Please submit RMAs as you see the issue pop up to rectify the problem.

Re: ICX7650 stack switch reboot

fescober — Fri, 09 Sep 2022 20:09:41 GMT

Thank you!