topic Re: WatchDog Support Question in ICX Switches

WatchDog Support Question

ronnie_ewen — Tue, 09 Nov 2021 11:52:51 GMT

Hi there! Anyone who knows what's included in product no. ICX7850-SVL-NDP-5 (Description: WatchDog NBD PARTS ONLY SUPPORT, ICX 7850). Is 24x7 TAC support included in this package? Why the description "PARTS ONLY"?

Re: WatchDog Support Question

sowmya_sowmya — Fri, 12 Nov 2021 16:46:15 GMT

Hi,

Please view our WatchDog Support Guide. Link below.

https://ruckus-support.s3.amazonaws.com/private/documents/2174/Ruckus%20WatchDog%20Support%20Guide%20for%20Wired%20and%20Wireless%20Products%20March%202021.pdf?AWSAccessKeyId=AKIAJM3QLNNKLOV235TQ&Expires=1636736033&Signature=BVgIrrXaNa3%2Fpca0mPbKXeap7TI%3D

Next Business Day Advance Parts Replacement, Includes Optics

Re: WatchDog Support Question

ronnie_ewen — Mon, 15 Nov 2021 07:15:15 GMT

Hi sowmya_sowmya!

Can you please send me the document. I get Access Denied when I try to follow your link.

/Ronnie

<Error>

<Code>AccessDenied</Code>

<Message>Request has expired</Message>

<RequestId>BCM90HSRNWYEERGK</RequestId>

<HostId>w7OLf3TGQGqiPhEVTRAfEWdXFaUf/ppNpLeOyzT5LVi5SH+rUfWyH0Lb6p1db8/r/pf9Z4sRsTI=</HostId>

</Error>

Re: WatchDog Support Question

sowmya_sowmya — Tue, 16 Nov 2021 14:25:57 GMT

Hi,

Please try this link

https://support.ruckuswireless.com/documents/2174-watchdog-support-for-wired-and-wireless-products/download

Regards,

Sowmya