topic Re: ICX 08.0.30t System Started bug in ICX Switches

ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 13:24:47 GMT

NTP is syncing properly, and the time is correct, but 08.0.30t does not calculate the system started time properly. This adversely reports the wrong information to tools like Solar Winds, too.

SSH@Building_15_Stack#sh ver
Copyright (c) 1996-2016 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 13 2019 at 17:44:50 labeled as ICX64S08030t
(8559704 bytes) from Primary ICX64S08030t.bin
SW: Version 08.0.30tT311
UNIT 2: compiled on Feb 13 2019 at 17:44:50 labeled as ICX64S08030t
(8559704 bytes) from Primary ICX64S08030t.bin
SW: Version 08.0.30tT311
Boot-Monitor Image size = 786944, Version:10.1.05T310 (kxz10105)
HW: Stackable ICX6430-24-HPOE
==========================================================================
UNIT 1: SL 1: ICX6430-24P POE 24-port Management Module
Serial #: Redacted
License: BASE_SOFT_PACKAGE (LID: Redacted)
P-ENGINE 0: type E7FE, rev 01
==========================================================================
UNIT 1: SL 2: ICX6430-SFP 4port 4G Module
==========================================================================
UNIT 2: SL 1: ICX6430-48P POE 48-port Management Module
Serial #: Redacted
License: BASE_SOFT_PACKAGE (LID: Redacted)
P-ENGINE 0: type DF70, rev 01
P-ENGINE 1: type DF70, rev 01
==========================================================================
UNIT 2: SL 2: ICX6430-SFP 4port 4G Module
==========================================================================
500 MHz ARM processor ARMv5TE, 400 MHz bus
32768 KB flash memory
256 MB DRAM
STACKID 1 system uptime is 12 hour(s) 44 minute(s) 49 second(s)
STACKID 2 system uptime is 12 hour(s) 44 minute(s) 49 second(s)
The system started at 19:00:21 Eastern Wed Dec 31 1969

SSH@StatePark#sh ver
Copyright (c) 1996-2016 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 13 2019 at 18:30:50 labeled as FCXR08030t
(10545807 bytes) from Secondary FCXR08030t.bin
SW: Version 08.0.30tT7f3
Boot-Monitor Image size = 370695, Version:10.1.00T7f5 (grz10100)
HW: Stackable ICX6610-24F
==========================================================================
UNIT 1: SL 1: ICX6610-24F 24-port Management Module
Serial #: Redacted
License: ICX6610_BASE_ROUTER_SOFT_PACKAGE (LID: Redacted)
P-ENGINE 0: type E02B, rev 01
==========================================================================
UNIT 1: SL 2: ICX6610-QSFP 10-port 160G Module
==========================================================================
UNIT 1: SL 3: ICX6610-8-port Dual Mode(SFP/SFP+) Module
==========================================================================
800 MHz Power PC processor 8544E (version 0021/0023) 400 MHz bus
65536 KB flash memory
512 MB DRAM
STACKID 1 system uptime is 14 hour(s) 16 minute(s) 20 second(s)
The system started at 01:28:07 Eastern Thu Feb 07 2036

The system : started=warm start reloaded=by "reload"

Re: ICX 08.0.30t System Started bug

BenBeck — Mon, 25 Mar 2019 18:23:36 GMT

I'd recommend opening a support case for this one.

Re: ICX 08.0.30t System Started bug

michael_brado — Mon, 25 Mar 2019 18:23:47 GMT

Can you please open a ticket with Tech-Support so this issue can be filed as a bug?

https://support.ruckuswireless.com/cases/new

Re: ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 18:55:08 GMT

Thank you. I opened case 00910840. I do not actually expect any technical support with it; since, the time is properly reported. I already rolled it back. Here is a demo that the NTP was working properly...

Re: ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 18:56:36 GMT

SSH@Building_17#sh ver
Copyright (c) 1996-2016 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 13 2019 at 17:44:50 labeled as ICX64S08030t
(8559704 bytes) from Primary ICX64S08030t.bin
SW: Version 08.0.30tT311
Boot-Monitor Image size = 786944, Version:10.1.05T310 (kxz10105)
HW: Stackable ICX6430-24-HPOE
==========================================================================
UNIT 1: SL 1: ICX6430-24P POE 24-port Management Module
Serial #: Redacted
License: BASE_SOFT_PACKAGE (LID: Redacted)
P-ENGINE 0: type E7FE, rev 01
==========================================================================
UNIT 1: SL 2: ICX6430-SFP 4port 4G Module
==========================================================================
500 MHz ARM processor ARMv5TE, 400 MHz bus
32768 KB flash memory
256 MB DRAM
STACKID 1 system uptime is 12 hour(s) 39 minute(s) 50 second(s)
The system started at 19:00:22 Eastern Wed Dec 31 1969

The system : started=warm start reloaded=by "reload"

SSH@Building_17#sh clock
09:31:12.077 Eastern Fri Mar 22 2019

SSH@Building_17#sh ntp associations
address ref clock st when poll reach delay offset disp
*~10.220.1.1 129.6.15.28 2 16 64 377 2.002 0.3398 4.667
* synced, # selected, + candidate, - outlayer, x falseticker, ~ configured

SSH@Building_17#sh ntp stat
Clock is synchronized, stratum 3, reference clock is 10.220.1.1
precision is 2**-16
reference time is 3762528062.2064802582 (09:31:14.2064802582 Eastern Fri Mar 22 2019)
clock offset is 0.3398 msec, root delay is 23.8860 msec
root dispersion is 11.2220 msec, peer dispersion is 5.0081 msec
system poll interval is 64, last clock update was 281 sec ago
NTP server mode is enabled, NTP client mode is enabled
NTP master mode is disabled, NTP master stratum is 8
NTP is not in panic mode

Re: ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 19:01:02 GMT

This did not work. They simply marked the case resolved; since, I indicated in the ticket I rolled back to SA. They need to document this as a bug.

Your Ruckus Wireless Support case 00910840 priority has been changed from P3 to P4. Please use the link below to see the latest status.

Subject:Reporting BUG. System Startup Time Not Correct in 08.0.30t

Priority:P4

Status:Resolved

Click on the link to access the case: https://support.ruckuswireless.com/cases/00910840 [login required]

Thanks for being a Ruckus Wireless Customer!!

Abhilash Nair

Ruckus Wireless

Re: ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 19:02:10 GMT

They completely missed that the point wasn't that I needed support but rather they need to get it over to the programmers who work on the 08.0.30 builds reporting it as a bug.

Any other ideas?

**********************

Hi Justin,

Thank you for contacting Ruckus Customer Support.

My name is Abhilash and I will be assisting you with Case # 00910840.

From your initial problem description, I understand that there is Reporting BUG. System Startup Time Not Correct in 08.0.30t.

Also you confirmed as rolled back to 08.0.30sa, which resolved the issue

As the issue, has been resolved the Case: 00910840 has been closed for now. Please feel free to contact me if you have any further concerns regarding the same.

We take this opportunity to thank you for your cooperation in resolving this issue. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Networks in future too.

Please provide your valuable feedback for the service you received from me.

Thank you for contacting Ruckus Networks.

Yours sincerely,

Abhilash K. Nair | Customer Service Representative | Ruckus Networks Contact Us: https://support.ruckuswireless.com/contact-us

My working hours are Monday - Friday 0800-1700 EST Want to escalate this case? Please write an email to Escalate-the-case@arris.com

Ruckus Networks, an ARRIS company

ref:_00D506n2C._5002J1DQwrQ:ref

Re: ICX 08.0.30t System Started bug

netwizz — Mon, 25 Mar 2019 19:25:36 GMT

Never-mind... this is being queued to engineers.

Thank you

Hi Justin,

Thank you for contacting Ruckus Customer Support.

My Name is Abhilash. This email is about the Case # 00910840.

Please Ignore my previous email.

I have assigned this case for Technical Assistance and one of our engineers will reach out to you to assist you further.

Case Number: 00910840

Issue Reported: Reporting BUG. System Startup Time Not Correct in 08.0.30t

Type: Technical Issue

Status: Assigned to Technical Team.

Priority: P3

Re: ICX 08.0.30t System Started bug

scott_farrand_f — Tue, 26 Mar 2019 14:24:24 GMT

Show ntp status shows time an hour off... the clock and logs show the correct time.

The boot time is a bit odd - I don't see a similar behavior for the boot time with a 7150 running 8.0.80 code... and NTP seems to show the same behavior.

SSH@switch-POE#show ver
Copyright (c) 1996-2016 Brocade Communications Systems, Inc. All rights reserved.
    UNIT 1: compiled on Feb 13 2019 at 17:44:50 labeled as ICX64S08030t
                (8559704 bytes) from Primary ICX64S08030t.bin
        SW: Version 08.0.30tT311
Boot-Monitor Image size = 786944, Version:10.1.05T310 (kxz10105)
HW: Stackable ICX6450-48-HPOE
==========================================================================
UNIT 1: SL 1: ICX6450-48P POE 48-port Management Module
         Serial #: xxx
         License: BASE_SOFT_PACKAGE   (LID: dbvIHINmFdg)
         P-ENGINE 0: type DEF0, rev 01
         P-ENGINE 1: type DEF0, rev 01
==========================================================================
UNIT 1: SL 2: ICX6450-SFP-Plus 4port 40G Module
==========================================================================
800 MHz ARM processor ARMv5TE, 400 MHz bus
65536 KB flash memory
512 MB DRAM
STACKID 1 system uptime is 13 day(s) 1 hour(s) 35 minute(s) 15 second(s)
The system started at 16:00:38 Pacific Wed Dec 31 1969

The system : started=warm start reloaded=by "reload"

SSH@switch-POE#sh clock
07:08:37.087 Pacific Tue Mar 26 2019

SSH@switch-POE#show ntp stat
Clock is synchronized, stratum 6, reference clock is 10.0.0.30
precision is 2**-16
reference time is 3762598055.4164417462 (06:07:35.4164417462 Pacific Tue Mar 26 2019)
clock offset is -10.2223 msec, root delay is 127.8859 msec
root dispersion is 160.9910 msec, peer dispersion is 130.4432 msec
system poll interval is 64, last clock update was 99 sec ago
NTP server mode is enabled, NTP client mode is enabled
NTP master mode is disabled, NTP master stratum is 8
NTP is not in panic mode

SSH@switch-POE#sh ver
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
    UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
      (25968884 bytes) from Primary SPS08080d.bin
        SW: Version 08.0.80dT211
      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
       Compiled on Thu Nov 15 04:59:22 2018

HW: Stackable ICX7150-24-POE
==========================================================================
UNIT 1: SL 1: ICX7150-24P-4X10GR POE 24-port Management Module
      Serial #:xxx
      Software Package: BASE_SOFT_PACKAGE
      Current License: 4X10GR
      P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 70 day(s) 2 hour(s) 36 minute(s) 28 second(s)
The system started at 04:01:04 Pacific Tue Jan 15 2019

The system : started=warm start reloaded=by "reload"

SSH@switch-POE#show clock
07:19:45.110 Pacific Tue Mar 26 2019

SSH@switch-POE#show ntp stat
Clock is synchronized, stratum 6, reference clock is 10.0.0.30
precision is 2**-16
reference time is 3762598590.3873852468 (06:16:30.3873852468 Pacific Tue Mar 26 2019)
clock offset is -21.7787 msec, root delay is 127.8890 msec
root dispersion is 179.5589 msec, peer dispersion is 138.1137 msec
system poll interval is 64, last clock update was 198 sec ago
NTP server mode is enabled, NTP client mode is enabled
NTP master mode is disabled, NTP master stratum is 8
NTP is not in panic mode

Re: ICX 08.0.30t System Started bug

netwizz — Tue, 26 Mar 2019 17:09:37 GMT

Good Afternoon:

Yeah. Both display the time correctly. What you mention is normal now that we are in Daylight Savings Time. I actually had an NTP error on my NTP server (not the switch); hence, it did not set the DST flag even though it did change the time!

The bug still stands though. for the System Startup Time.

08.0.80 builds are not afflicted.

In your configuration, you have:

clock summer-time

It automatically sets the display and reporting time forward 1 hour, so this is normal behavior. It does on mine too now.