topic Re: Issue with pre-configuring R500 APs in ICX Switches

Issue with pre-configuring R500 APs

matt_hodge_d5fx — Tue, 10 Aug 2021 17:20:33 GMT

Hi - I'm having an issue with trying to get a few R500 APs to preconfigure (in my office) for connection to a ZF3050 controller at another location. Typically I'm able to run putty, connect/log into the device, and run the command "set director IP 192.168.25.50, it says it needs to reboot, and it's done. I take it to the location, connect it to the network, it recognizes the controller, I assign an IP and I'm done. Now, when I attempt to pre-configure, it displays a message "command is not recognized: set director ip 192.168.25.50". I've reset the device to factory defaults, and still get the message. I've even tried the command "set discovery-agent enable", with the same exact result "command is not recognized: set discovery-agent enable". Does anyone know what could be going on here? I'm not sure why its not recognizing these commands. It's not for just one, it's happening on several I have here. Any help or suggestions would be appreciated!

Re: Issue with pre-configuring R500 APs

john_woodall_56 — Tue, 10 Aug 2021 20:11:58 GMT

What firmware is on the AP?
(also, this is the wired forum, wireless is next door)

Re: Issue with pre-configuring R500 APs

matt_hodge_d5fx — Tue, 10 Aug 2021 20:45:12 GMT

Thanks for responding - the firmware looks like it’s version 5.2.1.0.1038

Re: Issue with pre-configuring R500 APs

john_woodall_56 — Tue, 10 Aug 2021 21:00:06 GMT

I couldn't get any R500's to work over version 5.1. You have some already on 5.2.1?
This is all I see for 5.2
Software Downloads | Ruckus Wireless Support

Re: Issue with pre-configuring R500 APs

matt_hodge_d5fx — Tue, 10 Aug 2021 21:11:03 GMT

@john_woodall_5689kimfsxmz6 - The Zone director 3050 we have is running version 9.8. Typically I run the set director ip command for the IP of the zone director from my office (to preconfigure it before going to the location of where it will be) then all i need to do is mount it onsite, go to the ZD, it recognizes it, and displays it by mac id, I assign the IP and automatically updates the firmware to 9.8. Thats it. I cant even run the command, because it tells me the "command isnt recognized" - not sure why

Re: Issue with pre-configuring R500 APs

peter_riederer_ — Mon, 16 Aug 2021 06:32:50 GMT

@john_woodall_5689kimfsxmz6

we have the same issues. 5.1.2.0373 ist the last working FW for our R500. But i dont understand because they should be supported till 5.2.2.xxxx. Finally in 6.0.xxxx they will be unsupported. regarding the release notes.

updated today to 5.2.2.1026 but still problems. wlans are shown as open wlans ?!

Re: Issue with pre-configuring R500 APs

matt_hodge_d5fx — Mon, 16 Aug 2021 12:20:53 GMT

Do you happen to know the process of getting the zone director firmware loaded onto these APs?

Re: Issue with pre-configuring R500 APs

matt_hodge_d5fx — Mon, 16 Aug 2021 12:21:59 GMT

Do you happen to know the process for getting the zone director firmware loaded onto these APs?

Re: Issue with pre-configuring R500 APs

peter_riederer_ — Thu, 19 Aug 2021 09:32:56 GMT

@john_woodall_5689kimfsxmz6

i have setup a testzone and moved one R500 AP into it. After doing a set factory via cli i was able to update to latest 5.2.2.0.1026 which was working without any issues.

have you tried doing a factory reset already?

Re: Issue with pre-configuring R500 APs

ms264556 — Mon, 16 Aug 2021 11:36:30 GMT

Seems to me the R500 has a smartzone firmware, and you're needing zonedirector firmware.

I'm guessing that upgrading a solo firmware onto the R500 will allow you to get it connected to your ZD3050.

Re: Issue with pre-configuring R500 APs

ms264556 — Mon, 16 Aug 2021 21:44:13 GMT

I'd guess you just enable the web UI...

rkscli#set http enable
rkscli#set https enable

...then do a solo upgrade the usual way