topic R730 not connecting to SmartZone 100 in SmartZone and Virtual SmartZone

R730 not connecting to SmartZone 100

eusd_technology — Tue, 17 Nov 2020 23:17:42 GMT

The Ap picks up the director IP and can ping it. SSH in to AP, get scg shows the following:

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: CONN_GET_ADDR_STATE
Server List: 10.10.1.4,10.10.1.3
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): 10.10.1.3,fe80:0000:0000:0000:72ca:97ff:fe3c:2960,10.10.1.4,fe80:0000:0000:0000:72ca:97ff:fe3c:2c80
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable

Can ping controller from AP.

What is first step to troubleshoot.

Re: R730 not connecting to SmartZone 100

paresh_patel_37 — Tue, 17 Nov 2020 23:21:58 GMT

what Version AP is running and what version vSZ is running? login to AP and run set factory and reboot. if you have DHCP option 43, it will connect to vSZ. if not, run command set scg ip x.x.x.x

Re: R730 not connecting to SmartZone 100

sunny_gupta — Tue, 17 Nov 2020 23:24:47 GMT

What does the controller say? Does it show the AP at all? If so look at the event logs for an error.

Otherwise what version SZ do you have installed?

Re: R730 not connecting to SmartZone 100

eusd_technology — Wed, 18 Nov 2020 00:23:19 GMT

SZ version 3.6.2.0.222

AP Version 3.6.2.0.695

Still not connecting

Re: R730 not connecting to SmartZone 100

eusd_technology — Wed, 18 Nov 2020 00:25:59 GMT

SZ version 3.6.2.0.222

AP Version 3.6.2.0.695

No AP's show up.

Re: R730 not connecting to SmartZone 100

mohd_amir_nasi1 — Wed, 18 Nov 2020 02:20:10 GMT

I have this kind of problem as well. But i downgrade the AP firmware to 100 or 104, and it is working,

Re: R730 not connecting to SmartZone 100

eusd_technology — Wed, 18 Nov 2020 04:00:25 GMT

Wow, ok. I will try that tomorrow. Thanks

Re: R730 not connecting to SmartZone 100

paresh_patel_37 — Wed, 18 Nov 2020 18:41:45 GMT

it is your smartzone firmware which is causing issues. Please read release notes. This is what I found in release notes for SZ 100 3.6.2.0.222:

you will need to apply a patch in order to fix this. if it is not much trouble, I would upgrade firmware on SZ100 but MUST CHECK SUPPORTED APS BEFORE UPGRADING.

Adding AP R730 to the Controller
It is recommended that you read the following content carefully before upgrading to this release.
Before applying this patch, upgrade to 3.6.2 Patch 1 (Build 3.6.2.0.222).
NOTE
AP 730 is natively supported in 3.6.2 Patch 1 (Build 3.6.2.0.222) but needs a patch upgrade for 802.11ax draft 3.0. Refer
to Applying AP Patch on page 21 section for applying patch (scg-ap-3.6.2.0-706.noarch.patch).
NOTE
• When AP R730 is added to a zone, the non supported AP firmware version will not be available for downgrade
in that zone.
• In a scenario, where the customer does not have any R730 APs and adds few of them to the network, the APs
will be in the default Zone. Subsequently, R730 APs can be moved to a new Zone, if desired.
• In Enterprise controller version, the default Zone must be changed to reflect the AP patch version before AP
R730 is connected to the network.
• In High Scale controller version, AP R730 registers to the staging Zone and it needs to be moved to a specified
Zone with the AP patch version.
CAUTION
During the upgrade process, service outage will occur as the APs will restart automatically to complete the
upgrade.

Re: R730 not connecting to SmartZone 100

paresh_patel_37 — Wed, 18 Nov 2020 18:43:12 GMT

https://ruckus-support.s3.amazonaws.com/private/documents/2749/SZ-3-6-2-Patch1-Supporting802.11ax-ReleaseNotes-RevA-20190411.pdf?AWSAccessKeyId=AKIAJM3QLNNKLOV235TQ&Expires=1605725304&Signature=Lw8faYE0JtghC4oA5PRusXGyj8U%3D

Re: R730 not connecting to SmartZone 100

eusd_technology — Wed, 18 Nov 2020 19:14:47 GMT

@paresh_patel_37e4f4

This was exactly this issue. Thank you for the information. Guess I should learn to RTFM...LOL.

Re: R730 not connecting to SmartZone 100

paresh_patel_37 — Wed, 18 Nov 2020 19:58:16 GMT

Welcome.. That is how I learnt too 🙂 Now I set my best practice that every new AP I check release notes for my current version to make sure both are compatible. with AX APs, things are still evolving so you will see a lot of patches coming in for bug fixes.

Re: R730 not connecting to SmartZone 100

Evandro — Tue, 21 Nov 2023 19:37:05 GMT

hi, Can you send the new link? this is not available

thanks

Re: R730 not connecting to SmartZone 100

sanjay_kumar — Wed, 22 Nov 2023 03:56:22 GMT

Hi @Evandro
Here is the link.
https://support.ruckuswireless.com/documents/2749-smartzone-3-6-2-0-222-mr2-patch1-802-11ax-draft-3-0-update-release-notes