topic Re: I have enough licenses but do not connect more than 102 access points in SmartZone and Virtual SmartZone

I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 06:20:31 GMT

We have the VSZ-HS with about 500aps, since last Friday after a restart due to a maintenance on the machine that houses the instance the system has stopped working properly.

I do not know why strange reason only gives me access to 102 access points, I have around 500 ap-capacity licenses but only the first 102 are connected. I do not know what else to do, from liman I have deleted / added the licenses again, I have synchronized and not I know what else to do.
Also in tried to update the VSZ with some patches of the download center but it tells me that I need license for the upgrades, it seems incredible that I need a license to be able to update.

Re: I have enough licenses but do not connect more than 102 access points

Anonymous — Tue, 09 Jul 2019 06:25:30 GMT

Hi Jose,

Please check the resources allocated. To manage 500 APs you would need 4 Core vCPUs, 16 GB of RAM and 100 GB of Disk size.

Regards,
Parikshith

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 06:32:20 GMT

Thank you very much for your quick response
I checkedthe resources, precisely the restart was to raise the resources a little. We currently have this:

RuckusManager> show meminfo 
MemTotal:       22672156 kB
MemFree:        13667852 kB
Buffers:           33756 kB
Cached:           632116 kB
SwapCached:            0 kB
             total       used       free     shared    buffers     cached
Mem:      22672156    9005884   13666272      30016      33756     632116
-/+ buffers/cache:    8340012   14332144
Swap:            0          0          0
RuckusManager> show diskinfo 
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda2             3.9G  2.2G  1.5G  61% /
/dev/mapper/vg00-lv00
                       88G   14G   70G  17% /data
tmpfs                 1.0G  604K  1.0G   1% /tmp
/dev/sda1             2.0G  3.3M  1.9G   1% /boot_mbr
RuckusManager> show cpuinfo 
processor	: 0
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
processor	: 1
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
processor	: 2
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
processor	: 3
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
processor	: 4
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
processor	: 5
model name	: Intel(R) Xeon(R) CPU E5-2609 v3 @ 1.90GHz
Cpu(s): 30.1%us,  3.8%sy,  0.1%ni, 62.9%id,  3.0%wa,  0.0%hi,  0.0%si,  0.0%st

Re: I have enough licenses but do not connect more than 102 access points

Anonymous — Tue, 09 Jul 2019 06:46:06 GMT

Hi could you please share System >> General settings screen shot, along with that run 'show system-capacity' and share the results.

Thanks

Re: I have enough licenses but do not connect more than 102 access points

abilashpr — Tue, 09 Jul 2019 06:52:14 GMT

Hi Jose,

Regarding upgrade please note you should have support licenses on 90% of your APs else you will not be able to upgrade the vSZ.

Regards,
Abilash PR.

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 08:12:04 GMT

I have the free margin that you indicate, in the following comment attached screenshot of the state

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 08:13:15 GMT

Sorry for the delay in answering, I moved the instance to another hard drive with larger size in case there was a space problem but I see that it is not like that.
I attach the screenshot

Re: I have enough licenses but do not connect more than 102 access points

Anonymous — Tue, 09 Jul 2019 08:47:44 GMT

Hi Jose,

Please feel free to report a case with us. We will perform further troubleshooting to fix this issue.

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 08:57:48 GMT

Yesterday I opened a case without giving all this detail and they derived me to the acquisition of a support license.
I am not clear if this is necessary because after all the checks we have made we are not clear if the problem is ours, that is why it does not seem right to pay a license for it and that is the reason why I came to the forum.
I open a new case indicating all this information collected in the post?
Thank you very much for your help Parikshith Nagaraj

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 09:00:53 GMT

The case was level p2, I'm going to open it in p1 via chat to be able to speak more fluently and check the details more quickly.

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 09:44:03 GMT

After discussing by chat the agent tells me again that if I want to solve it I need to pay a support license. At least they could identify the problem to see if it is ours or not and have a reason to pay for the service.
I feel helpless

Re: I have enough licenses but do not connect more than 102 access points

abilashpr — Tue, 09 Jul 2019 12:23:13 GMT

Hi Jose,

Is it regarding upgrade or getting support for your issue ?

Regards,
Abilash PR

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Tue, 09 Jul 2019 12:35:02 GMT

Just to get assistance, the goal of updating, was to try to solve the problem.

Re: I have enough licenses but do not connect more than 102 access points

abilashpr — Tue, 09 Jul 2019 12:50:53 GMT

Hi Jose,

Unfortunately yes, Ruckus TAC have been supporting all it's customers even after the support contract expired on courtesy and reminding them to purchase Support and never denied assistance but from this month, its like you will be supported only if you have valid support contract else have to pay $1500 to get one time assistance.

Regards,
Abilash PR.

Re: I have enough licenses but do not connect more than 102 access points

abilashpr — Tue, 09 Jul 2019 12:53:39 GMT

Hi Jose,

Can you check on events on vSZ and logs on the AP, from which you should know the reason of APs not joining ?

Regards,
Abilash PR

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Wed, 10 Jul 2019 05:49:10 GMT

Hi Abi, thanks for your help
We have checked the events in vsz but we did not find anything anomalous, only the normal signal alerts that generate the 102 aps that are connected correctly.

I have connected to an access point to get the syslog and share it. As it takes many hours without being able to connect to the vsz I have repeated the configuration process doing the command: set scg ip. This is the log that I extract right after that moment.

Jul 10 05:41:09 AP21B user.err syslog: Failed to get SCG IP
Jul 10 05:41:11 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:11 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:13 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:13 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:14 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:14 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: NULL tr 
Jul 10 05:41:14 AP21B user.err MsgDist[422]: MdSendMsg Failed to send conn ind ack 
Jul 10 05:41:15 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:15 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: crSocketConn:70 Connection Timeout!
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: crSocketInit:243 crSocketConn failed ret = 126
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: cmrInit:141 Call 'crDefSocketInit()' failed, ip:10.1.201.1 port:443, ret:125/CR initial socket failed
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: communicatorInit:325 Init connection failed, ret:125, connectRetry:2
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: registration:674 Failed to init socket! ret:125 url:https://10.1.201.1/wsg/ap
Jul 10 05:41:15 AP21B daemon.err wsgclient[536]: wsgEventTimer:105 Failed to connect local 514 port for wsg_sfd_event! ret: [-1], errno: [146]
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.13 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.12 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.13 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.12 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.13 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.12 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.13 with invalid mask 0.0.0.0
Jul 10 05:41:15 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.12 with invalid mask 0.0.0.0
Jul 10 05:41:17 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:17 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:18 AP21B local1.info sessionMgr[406]: build_and_send_scg_init_req:205  Enter
Jul 10 05:41:18 AP21B user.err MsgDist[423]: Failed to route the message 
Jul 10 05:41:18 AP21B user.err MsgDist[423]: RCSL_MSG_HDR :  [Total Len = 57] [MsgType=RCSL_PUBLISH_MSG, srcMod=ap_sessmgr, dstMod=scg_sessmgr, dstHost=scg_host, Flags=0, UserKey=0x2aaf5e8f, dstMac=0x0, srcMac=0x0, topic=0x0] 
Jul 10 05:41:18 AP21B user.err MsgDist[423]: DeliveryStatus flag is disabled. 
Jul 10 05:41:18 AP21B user.err MsgDist[423]: Route_Msg Failed 
Jul 10 05:41:19 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:19 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:19 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:19 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:19 AP21B user.err syslog: Failed to get SCG IP
Jul 10 05:41:21 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:21 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:23 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:23 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:24 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:24 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:25 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:25 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:27 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:27 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:28 AP21B local1.info sessionMgr[406]: build_and_send_scg_init_req:205  Enter
Jul 10 05:41:28 AP21B user.err MsgDist[423]: Failed to route the message 
Jul 10 05:41:28 AP21B user.err MsgDist[423]: RCSL_MSG_HDR :  [Total Len = 57] [MsgType=RCSL_PUBLISH_MSG, srcMod=ap_sessmgr, dstMod=scg_sessmgr, dstHost=scg_host, Flags=0, UserKey=0x2aaf5e8f, dstMac=0x0, srcMac=0x0, topic=0x0] 
Jul 10 05:41:28 AP21B user.err MsgDist[423]: DeliveryStatus flag is disabled. 
Jul 10 05:41:28 AP21B user.err MsgDist[423]: Route_Msg Failed 
Jul 10 05:41:29 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:29 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:29 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:29 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:29 AP21B user.err syslog: Failed to get SCG IP
Jul 10 05:41:31 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:31 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:33 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:33 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:34 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:34 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:35 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:35 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: crSocketConn:70 Connection Timeout!
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: crSocketInit:243 crSocketConn failed ret = 126
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: cmrInit:141 Call 'crDefSocketInit()' failed, ip:10.1.201.1 port:443, ret:125/CR initial socket failed
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: communicatorInit:325 Init connection failed, ret:125, connectRetry:3
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: registration:674 Failed to init socket! ret:125 url:https://10.1.201.1/wsg/ap
Jul 10 05:41:35 AP21B daemon.err wsgclient[536]: wsgEventTimer:105 Failed to connect local 514 port for wsg_sfd_event! ret: [-1], errno: [146]
Jul 10 05:41:36 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.13 with invalid mask 0.0.0.0
Jul 10 05:41:36 AP21B daemon.err mDNSClientPosix: mDNS_RegisterInterface: Error! Tried to register a NetworkInterfaceInfo 169.254.17.12 with invalid mask 0.0.0.0
Jul 10 05:41:37 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:37 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed 
Jul 10 05:41:38 AP21B local1.info sessionMgr[406]: build_and_send_scg_init_req:205  Enter
Jul 10 05:41:38 AP21B user.err MsgDist[423]: Failed to route the message 
Jul 10 05:41:38 AP21B user.err MsgDist[423]: RCSL_MSG_HDR :  [Total Len = 57] [MsgType=RCSL_PUBLISH_MSG, srcMod=ap_sessmgr, dstMod=scg_sessmgr, dstHost=scg_host, Flags=0, UserKey=0x2aaf5e8f, dstMac=0x0, srcMac=0x0, topic=0x0] 
Jul 10 05:41:38 AP21B user.err MsgDist[423]: DeliveryStatus flag is disabled. 
Jul 10 05:41:38 AP21B user.err MsgDist[423]: Route_Msg Failed 
Jul 10 05:41:39 AP21B user.err MsgDist[400]: MD try connection towards SCG-MD 
Jul 10 05:41:39 AP21B user.err MsgDist[400]: RCSL_Connect to 127.0.0.1 failed 
Jul 10 05:41:39 AP21B user.err mdproxy[403]: GetLocalTrans Failed 
Jul 10 05:41:39 AP21B user.err mdproxy[403]: SendMsgToLocalApp Failed

Re: I have enough licenses but do not connect more than 102 access points

abilashpr — Wed, 10 Jul 2019 05:56:06 GMT

Hi Jose,

You mentioned that you changed the hardware specs, did you reboot your vSZ once ? If not please reebot the vSZ.

Regards,
Abilash PR.

Re: I have enough licenses but do not connect more than 102 access points

jose_manuel_rod — Wed, 10 Jul 2019 06:05:33 GMT

Yes, I tried restarting several times