https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-lost-password/m-p/15672#M839 Hi, one of our employees changed the admin password, but we did a backup last week. Is there any way to recover the password from the backup without restore it to factory default? Fri, 27 Dec 2019 09:11:08 GMT nir_reuven 2019-12-27T09:11:08Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-lost-password/m-p/15672#M839 Hi, one of our employees changed the admin password, but we did a backup last week. Is there any way to recover the password from the backup without restore it to factory default? Fri, 27 Dec 2019 09:11:08 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-lost-password/m-p/15672#M839 nir_reuven 2019-12-27T09:11:08Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-lost-password/m-p/15673#M840 Hello Nir,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />We can recover the admin password from the configuration backup. Since you have saved one before changing the password, please open a support ticket with us and we will help you on the same.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />- Anusha<BR alt="" name="" rel="" target="" title="" type="" value="" /> Fri, 27 Dec 2019 09:38:35 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-lost-password/m-p/15673#M840 Anusha_Vemula 2019-12-27T09:38:35Z