topic SmartZone 100 ,portal ,I have to re-authenticate every 10 days in SmartZone and Virtual SmartZone

SmartZone 100 ,portal ,I have to re-authenticate every 10 days

zhe_gao — Mon, 23 Dec 2019 16:07:21 GMT

I have a device which is Smartzone100 and any other APs. After portal authentication is configured, I need to re-authenticate every 10 days. The user session and grace period settings have been adjusted to the maximum value. Is there any way to allow me to authenticate once every 30 days or a longer period of time? There is another question, what is the detailed difference between user session and grace period? can anyone help me with a case, thanks

Re: SmartZone 100 ,portal ,I have to re-authenticate every 10 days

syamantakomer — Mon, 23 Dec 2019 18:15:56 GMT

Please refer below artilce which explains differenace betweeen the two.

https://support.ruckuswireless.com/articles/000005878

Re: SmartZone 100 ,portal ,I have to re-authenticate every 10 days

zhe_gao — Mon, 23 Dec 2019 18:25:56 GMT

Thank you very much for your help. I have found this link before, but I can't open it,the webpage keeps prompting errors..Can you open it and send the screenshot here, thank you very much.

Re: SmartZone 100 ,portal ,I have to re-authenticate every 10 days

syamantakomer — Mon, 23 Dec 2019 18:33:02 GMT

This is an premium content, so if you dont have prvmium support, then cannot access the premium content.

If you have premium access and still not able to access the page, please log a case with Ruckus support to fix it.

For your referance, please refer below details to understand session timout vs Grace Period:

Session timeout is how long the client can access the Internet via Hotspot WLAN after login. This setting cannot be disabled.

When client logins via Hotspot, AP gets the session start time from controller and counts session expiration time.

AP will disconnect client and client will be required to login again if session timeout period is reached.

For Example: Client logins to Hotspot at 9AM. Session timeout is 35 minutes. They will be disconnected at 9:35AM.
The client needs to login again after it reconnects to AP.

Grace Period information: If client disconnects from AP at 9:10AM and reconnects to WLAN after 9:11AM, they need to login again.
They do not need to login again if they reconnect to AP before the end of the (1 minute) Grace Period, or by 9:11AM.

Re: SmartZone 100 ,portal ,I have to re-authenticate every 10 days

zhe_gao — Mon, 23 Dec 2019 18:43:57 GMT

Thank you very much for your help, now I understand the difference between the two