topic Re: Delete the registered AP in VSCG in SmartZone and Virtual SmartZone

Delete the registered AP in VSCG

Anonymous — Tue, 09 Jan 2018 02:21:28 GMT

we have VSCG with 23 AP license and currently 23 AP license, if one of our AP has problem and replaced new, our question how do we register new AP ?, because VSCG still recognize Mac address of old AP device and can not be added AP again, please help to resolve that

Re: Delete the registered AP in VSCG

Anonymous — Tue, 09 Jan 2018 02:23:00 GMT

please for the masters help me to resolve problem that.

Re: Delete the registered AP in VSCG

marcus_burton — Tue, 09 Jan 2018 03:08:42 GMT

Hi Fahrizal,
On the AP page, if you delete the old AP from the system, that license capacity should be freed up for a new AP.

thanks,
Marcus

Re: Delete the registered AP in VSCG

Anonymous — Tue, 09 Jan 2018 03:58:03 GMT

Mr Marcus,

thanks for information, we use vSZ version 3.5.1.0.296, on AP Page nothing options delete the old AP from the system,

Thanks,
Fahrizal Z

Re: Delete the registered AP in VSCG

marcus_burton — Tue, 09 Jan 2018 06:08:52 GMT

Can you either post a picture here or send me an email (first.last@arris.com) and we can look into it together. On the AP page, if you select an AP, there is a function at the top of the AP table to delete an AP.

Re: Delete the registered AP in VSCG

Anonymous — Tue, 09 Jan 2018 07:09:18 GMT

Mr. Marcus,

exactly, after we tried the del turn the license is reduced one, it means success, thank you very much for the instructions

Thanks,
Fahrizal

Re: Delete the registered AP in VSCG

marcus_burton — Wed, 10 Jan 2018 02:17:09 GMT

Great to hear, glad you got the issue resolved!