Include Group/Customer Name in vSZ Alert Emails or Api Calls

MSC-Ruckus — Mon, 02 Feb 2026 14:27:38 GMT

Hello,

We manage thousands of devices across multiple vSZ clusters. Unfortunately, the Virtual SmartZone does not currently offer any functionality to include the Group name (in our case, the customer name) in the alert emails. According to Ruckus Support, this information is also not available via API in the context of alerts. This creates a challenge for our support team, as they cannot immediately determine which customer an alert belongs to when processing notifications.

It would be extremely helpful if this information could be included, so that alerts can be triaged and resolved more efficiently.

Has anyone found a workaround or alternative approach for this?

Re: Include Group/Customer Name in vSZ Alert Emails or Api Calls

MA — Thu, 16 Apr 2026 16:20:37 GMT

Hi MSC-Ruckus,

Unfortunately, the Virtual SmartZone does not have any option to include group name in email alerts. You can contact Ruckus partner or account teams for feature request.

Regards,

Modassir

topic Re: Include Group/Customer Name in vSZ Alert Emails or Api Calls in SmartZone and Virtual SmartZone

Include Group/Customer Name in vSZ Alert Emails or Api Calls

Re: Include Group/Customer Name in vSZ Alert Emails or Api Calls