https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108989#M6013 <P>Hi Kiran,</P><P>That worked, setting the scg ip manually brought it online and it got it's config. Shouldn't they do that automatically and come online when scanned in, same as the 510's?</P><P>The AP solo fw is&nbsp;<BR />The solo firmware of my 550 is<BR />rkscli: get version<BR />Ruckus H550 Multimedia Hotzone Wireless AP<BR />Version: 116.0.0.0.1506<BR />OK</P> Tue, 26 Aug 2025 13:11:52 GMT sterlingj 2025-08-26T13:11:52Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108895#M6006 <P>Hello,</P><P>We've recently upgraded our vSZ-H cluster to 6.1.2 (up from 5.2.2) and I'm trying to test a new H550 into the environment. I currently have around 650+ H510's, that work no problem, but I can't get a new out of the box H550 to join. I've scanned the AP into the vSZ, same process as an H510 with no luck. My H550 has an ip address (same ap management vlan as the H510's) and is pingable from the SmartZones.</P><P>I've tried 2 different H550's, with different cables and different switches. Any help would be appreciated.</P><P>Jon</P> Fri, 22 Aug 2025 19:53:05 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108895#M6006 sterlingj 2025-08-22T19:53:05Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108939#M6008 <P>Hello Sterlingj,</P><P>Could you please share me the below output from the AP cli&nbsp;</P><P>get scg</P><P>get syslog log</P><P>Also let me know if you have enough license in the SZ.</P><P>Regards,<BR />Pranav Anand | Senior Technical Support Engineer</P> Mon, 25 Aug 2025 13:07:06 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108939#M6008 pranav 2025-08-25T13:07:06Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108947#M6009 <P>Hi Pranav,</P><P>Please see below:</P><P>rkscli: get scg</P><P>------ SCG Information ------<BR />SCG Service is enabled.<BR />AP is not managed by SCG.<BR />State: CONN_GET_ADDR_STATE<BR />Server List: Not found<BR />No SSH tunnel exists<BR />Failover List: Not found<BR />Failover Max Retry: 2<BR />DHCP Opt43 Code: 6<BR />Server List from DHCP (Opt43/Opt52): Not found<BR />SCG default URL: RuckusController<BR />SCG config|heartbeat intervals: 30|30<BR />SCG gwloss|serverloss timeouts: 1800|7200<BR />Controller Cert Validation : disable<BR />-----------------------------</P><P>&nbsp;</P><P><BR />Feb 9 18:48:22 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:22 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:22 RuckusAP daemon.notice mping[5033]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:23 RuckusAP daemon.notice mping[5044]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:24 RuckusAP daemon.notice mping[5055]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:25 RuckusAP daemon.notice mping[5066]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:26 RuckusAP daemon.notice mping[5078]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:26 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536<BR />Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:27 RuckusAP daemon.notice mping[5091]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:28 RuckusAP daemon.notice mping[5102]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: Scan returned 0 entries.<BR />Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: uplink(wired=0)=null(0.0) best_wired=2c:ab:46:30:44:90(0.0) proposed=null( ,0.0,0.0)<BR />Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:29 RuckusAP daemon.notice mping[5124]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:30 RuckusAP daemon.notice mping[5138]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:31 RuckusAP daemon.notice mping[5149]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:32 RuckusAP daemon.notice mping[5160]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:33 RuckusAP daemon.notice mping[5171]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:34 RuckusAP daemon.notice mping[5182]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:35 RuckusAP daemon.notice mping[5193]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:36 RuckusAP daemon.notice mping[5204]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:37 RuckusAP daemon.notice mping[5215]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:38 RuckusAP daemon.notice mping[5226]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:39 RuckusAP daemon.notice mping[5237]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:40 RuckusAP daemon.notice mping[5248]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:41 RuckusAP daemon.notice mping[5259]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:41 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536<BR />Feb 9 18:48:41 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:41 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:42 RuckusAP daemon.notice mping[5272]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:43 RuckusAP daemon.notice mping[5283]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:44 RuckusAP daemon.notice mping[5294]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:45 RuckusAP daemon.notice mping[5306]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:46 RuckusAP daemon.notice mping[5317]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:47 RuckusAP daemon.notice mping[5328]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:48 RuckusAP daemon.notice mping[5339]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:49 RuckusAP daemon.notice mping[5350]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:50 RuckusAP daemon.notice mping[5361]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:51 RuckusAP daemon.notice mping[5375]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:52 RuckusAP daemon.notice mping[5400]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:53 RuckusAP daemon.notice mping[5411]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:54 RuckusAP daemon.notice mping[5422]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:55 RuckusAP daemon.notice mping[5433]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:56 RuckusAP daemon.notice mping[5444]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:56 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536<BR />Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value<BR />Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].<BR />Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.<BR />Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.<BR />Feb 9 18:48:57 RuckusAP daemon.notice mping[5457]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:58 RuckusAP daemon.notice mping[5468]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: Scan returned 0 entries.<BR />Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: uplink(wired=0)=null(0.0) best_wired=2c:ab:46:30:44:90(0.0) proposed=null( ,0.0,0.0)<BR />Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:59 RuckusAP daemon.notice mping[5482]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:49:00 RuckusAP daemon.notice mping[5494]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)<BR />Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state<BR />OK<BR />The logs above repeat over and over</P><P>Jon</P> Mon, 25 Aug 2025 15:52:13 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108947#M6009 sterlingj 2025-08-25T15:52:13Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108953#M6010 <P>My current AP licenses are ~650 out of 750 too, so I know it's not a license capacity issue</P> Mon, 25 Aug 2025 16:46:24 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108953#M6010 sterlingj 2025-08-25T16:46:24Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108969#M6011 <P>Hi Sterlingj,</P><P>Please ensure that the AP is running on latest solo firmware. Then, run the following commands from AP CLI access.</P><PRE>set scg ip &lt;IP_address_of_the_controller&gt;<BR />set scg reset</PRE><P>Regards,</P><P>Kiran Raval&nbsp;</P> Tue, 26 Aug 2025 03:13:22 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108969#M6011 Kiran_Raval 2025-08-26T03:13:22Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108989#M6013 <P>Hi Kiran,</P><P>That worked, setting the scg ip manually brought it online and it got it's config. Shouldn't they do that automatically and come online when scanned in, same as the 510's?</P><P>The AP solo fw is&nbsp;<BR />The solo firmware of my 550 is<BR />rkscli: get version<BR />Ruckus H550 Multimedia Hotzone Wireless AP<BR />Version: 116.0.0.0.1506<BR />OK</P> Tue, 26 Aug 2025 13:11:52 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/108989#M6013 sterlingj 2025-08-26T13:11:52Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/109022#M6014 <P>Hi Sterlingj,</P><P>You will have to configure DHCP option 43 for auto discovery of the controller IP. Please refer to the community post for more information on AP discovery methods:&nbsp;<A href="https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-the-APs-discover-the-IP-address-of-the-controller/m-p/65974" target="_blank">https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-the-APs-discover-the-IP-address-of-the-controller/m-p/65974</A></P><P>Regards,</P><P>Kiran Raval</P> Wed, 27 Aug 2025 04:12:32 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/vSZ-H-v6-1-2-Introducing-H550-to-environment/m-p/109022#M6014 Kiran_Raval 2025-08-27T04:12:32Z