RUCKUS R750 DOESNOT´CONNECT TO VZS 5.2.2.0.317

karina — Thu, 20 Mar 2025 18:01:28 GMT

Dear team,

We have an issue with my AP,s in the controller they are offline, we have them in Miami and controller is located in Mx

The connectivity is OK, they are reachable, we have done some tests link reboot, factory reset but the status is the same.

The certificate is ok:

rkscli: get rpki-cert issuer

Issuer: RuckusPKI-DeviceSubCA-2

rkscli:

We have configured the IP of the controller sometimes:

rkscli: get scg

------ SCG Information ------

SCG Service is enabled.

AP is managed by SCG.

State: CONN_GET_ADDR_STATE

Server List: (OMITTED)

The status is: CONN_GET_ADDR_STATE

in the controller page is: new configuration.

I have AP R750 has the version: 5.2.2.0.2122 (we have another APs than have the same version and they works well.

My controller has:

Controller versión: 5.2.2.0.317

Cnotrol plane software versión: 5.2.2.0.126

AP firmware versión: 5.2.2.0.301

The logs in the ap are the following:

Mar 20 17:24:39 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCG

Mar 20 17:24:40 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:40 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GE

Mar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[ba

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1

Mar 20 17:24:40 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[f

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgroun

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's Reg

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 Current

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request

", "timeStamp": "20250320T172440", "seqNumber": 72, "zoneUUID": "0000

", "configUUID": "", "purpose": "FW_CONF" }].

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GE

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with add

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo wit

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: do_curl:1069 Send HTTP request to URL:[http

Mar 20 17:24:40 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][Co

Mar 20 17:24:40 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost second

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_

Mar 20 17:24:40 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [C

Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:42 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 Enter

Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Failed to route the message

Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS

90000000048, dstMac=0x0, srcMac=0x0, topic=0x0]

Mar 20 17:24:42 RuckusAP user.err MsgDist[1124]: Route_Msg Failed

Mar 20 17:24:42 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failed

Mar 20 17:24:43 RuckusAP daemon.err gapd: Fail to get pool stats

Mar 20 17:24:43 RuckusAP daemon.info gapd: selecting.....

Mar 20 17:24:44 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:44 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GE

Mar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[ba

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1

Mar 20 17:24:45 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[f

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgroun

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's Reg

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 Current

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request

", "timeStamp": "20250320T172445", "seqNumber": 73, "zoneUUID": "0000

", "configUUID": "", "purpose": "FW_CONF" }].

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GE

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with add

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo wit

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: do_curl:1069 Send HTTP request to URL:[http

Mar 20 17:24:45 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][Co

Mar 20 17:24:45 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost second

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_

Mar 20 17:24:45 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [C

Mar 20 17:24:46 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:46 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:48 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:48 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:49 RuckusAP local0.err remoteclid[8742]: connect failed, reason: Connection refu

Mar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: fail to connect to SCG...

Mar 20 17:24:49 RuckusAP local0.info remoteclid[8742]: Retrying connect to SCG

Mar 20 17:24:50 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:50 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [1][GE

Mar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:513 ret:[6]/[ba

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: apcfg_general_get_sz_list:319 Server list[1

Mar 20 17:24:50 RuckusAP daemon.warn cubic[1448]: apcfg_general_get_base_info:556 ret:[34]/[f

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_general_get_radio_info:153 backgroun

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_conn_get_addr_state_action:597 It's Reg

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_conn_get_addr_state_action:601 Current

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [IMG_REQ_STATE]

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [CONN_GET_ADDR_STATE]

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: json_cmd_proc:558 Data type : [3][GENERATE_

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: apcfg_get_config_id:577 File : [/writable/

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: curl_https_request:1332 curl_https_request

", "timeStamp": "20250320T172450", "seqNumber": 74, "zoneUUID": "0000

", "configUUID": "", "purpose": "FW_CONF" }].

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: util_cmd_proc:1569 Execute CMD type: [5][GE

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: wrap_getaddrinfo:1188 getaddrinfo with add

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: resolve_addrinfo:1237 wrap_getaddrinfo wit

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: do_curl:1069 Send HTTP request to URL:[http

Mar 20 17:24:50 RuckusAP daemon.err cubic[1448]: do_curl:1131 curl_easy_perform failed:[7][Co

Mar 20 17:24:50 RuckusAP daemon.debug cubic[1448]: cub_sm_check_retry_timeout:183 Lost second

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2298 Start [CONN_GET_ADDR_

Mar 20 17:24:50 RuckusAP daemon.info cubic[1448]: cub_state_action:2302 [IMG_REQ_STATE] -> [C

Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Mar 20 17:24:52 RuckusAP local1.info sessionMgr[1131]: build_and_send_scg_init_req:207 Enter

Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Failed to route the message

Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: RCSL_MSG_HDR : [Total Len = 57][MsgType=RCS

90000000049, dstMac=0x0, srcMac=0x0, topic=0x0]

Mar 20 17:24:52 RuckusAP user.err MsgDist[1124]: Route_Msg Failed

Mar 20 17:24:52 RuckusAP local1.err sessionMgr[1131]: sm_init_notify_cb:193 Error: MD failed

Mar 20 17:24:53 RuckusAP daemon.err gapd: Fail to get pool stats

Mar 20 17:24:53 RuckusAP daemon.info gapd: selecting.....

Mar 20 17:24:54 RuckusAP user.err MsgDist[1124]: MD try connection towards SCG-MD

Mar 20 17:24:54 RuckusAP user.err MsgDist[1124]: RCSL_Connect to 127.0.0.1 failed

Regards

Re: RUCKUS R750 DOESNOT´CONNECT TO VZS 5.2.2.0.317

simon_louis — Tue, 29 Apr 2025 12:58:14 GMT

Hi Karina,

Please refer to the below KB article and follow the necessary troubleshooting steps:

https://support.ruckuswireless.com/articles/000014382

Also, do validate if the necessary ports are open between controller and AP:

https://docs.commscope.com/bundle/sz-612-basiccontrollersettings-sz300vsz/page/GUID-078C00BE-7543-4439-9326-F6509EA404A0.html

If issue persists, kindly open a case with us on below link:

https://support.ruckuswireless.com/cases/new

Regards,

Simon Louis

topic RUCKUS R750 DOESNOT´CONNECT TO VZS 5.2.2.0.317 in SmartZone and Virtual SmartZone

RUCKUS R750 DOESNOT´CONNECT TO VZS 5.2.2.0.317

Re: RUCKUS R750 DOESNOT´CONNECT TO VZS 5.2.2.0.317