topic Lost Web Access to End-of-Life ZD3025 Access Point Controller in SmartZone and Virtual SmartZone

Lost Web Access to End-of-Life ZD3025 Access Point Controller

Ermias — Tue, 11 Mar 2025 00:20:49 GMT

Hello everyone,

I'm currently having trouble accessing my ZD3025 Access Point Controller via the web interface. The device is considered “End of Life,” so Ruckus is unable to offer support. It's still online, managing about 30 APs, and sending email alerts—so I know it's functioning to some extent. However, entering the IP address in my browser no longer brings up the usual login page.

Has anyone encountered this issue before? How can I regain access to the controller’s configuration interface? Any troubleshooting tips, alternative methods of access (like SSH or CLI), or known workarounds would be greatly appreciated.

Thanks in advance!

Re: Lost Web Access to End-of-Life ZD3025 Access Point Controller

Ambika-leimapok — Fri, 14 Mar 2025 17:41:36 GMT

Hi Ermias,

When you attempted to access the WebUI, what error did you encounter?

Please check if you can establish an SSH connection using the IP address of the Zone Director

Re: Lost Web Access to End-of-Life ZD3025 Access Point Controller

Ermias — Sun, 23 Mar 2025 23:41:45 GMT

Hello Leimapokpam,
I can't establish SSH but I can establish serial connection via console cable.

Re: Lost Web Access to End-of-Life ZD3025 Access Point Controller

Ambika-leimapok — Tue, 25 Mar 2025 20:37:29 GMT

Hi Ermias,

Are you able to ping the IP of the ZD? If yes, please check whether your SSH access application (such as PuTTY) has the following settings:

Bits per second: 115200

Data bits: 8

Parity: None

Stop bits: 1

Flow control: None

If the IP is unreachable, access the console and check whether the ZD has a valid IP by using the command "show config."