topic Re: Multicast problems when TV connected to Ethernet port on AP in SmartZone and Virtual SmartZone

Multicast problems when TV connected to Ethernet port on AP

miked43 — Thu, 28 Nov 2024 13:53:17 GMT

We have inherited a legacy Multicast / IPTV issue in one of our Hotels. We are seeing channels ‘freeze and go blank after 15 minutes’ across multiple Hotel rooms. Changing the channel up/down appears to resolve the issue in most cases. To summarise the setup; IPTV services are pushed out via multicast across a single VLAN IGMP is configured for this VLAN on both the Core and Edge switches (Aruba) SmartZone managed in-room Ruckus Access Point is connected to Edge switch TV (Samsung) is then connected to one of the Ethernet ports on the in-room Ruckus AP The only difference to the standard setup across our other Hotels - where we have no problems - is that the TV’s run off one of the Ethernet ports on the in-room Ruckus Access Point. My assumption is that this likely means the Ruckus AP also requires some IGMP config for it's Ethernet port(s)? If so, what config needs to be entered? Is it a config change on the controller or each individual AP? Are the config options only available via SSH? Can someone advise on this issue please?

Re: Multicast problems when TV connected to Ethernet port on AP

vasanth_edward — Thu, 28 Nov 2024 13:58:58 GMT

Hi Miked43,

Thank you for reaching out to RUCKUS via the Community Forum. To better understand your setup and assist you effectively, could you please provide the following information:

The vSZ version you are using.
The models of the Access Points (APs) installed in your network.
If the AP is an H-series model, the port to which the IPTV is connected.

Your response will help us address your query promptly and accurately.

Regards,

Vasanth Edward

Re: Multicast problems when TV connected to Ethernet port on AP

miked43 — Thu, 28 Nov 2024 14:11:37 GMT

Virtual Smartzone Version: 6.1.0.0.935
Access Point Model: H510
Ethernet Port for TV: LAN4
Ethernet Port for Network Uplink: LAN5

Re: Multicast problems when TV connected to Ethernet port on AP

vasanth_edward — Thu, 28 Nov 2024 15:52:55 GMT

Hi Miked43,

Thank you for the response.

Could you please execute the following commands on one of the Access Points (APs) for testing purposes?

set qos eth3 directed multicast disable
set qos eth3 igmp-snooping disable
set qos mld_query v2 disable
set qos igmp_query v2 disable
set qos igmp_query v3 disable
set qos eth3 tos classify enable
set qos tos classify video 40
set qos tos mark video 40
set rflow-offload disable

Once the commands have been executed, kindly share the output with us. Additionally, you may use the AP script following this link to implement the changes across all the APs in your network.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as
Accepted solution.

Regards,
Vasanth Edward
CCNA || CWNA

Re: Multicast problems when TV connected to Ethernet port on AP

vasanth_edward — Tue, 17 Dec 2024 16:34:10 GMT

Hi @miked43,

I am following up to check if the solution we shared has resolved the issue with your IPTV setup. Please let us know if the issue persists or if any further assistance is required.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as
Accepted solution.