Captive Portal authentication slow

PY-MIS — Tue, 16 Jul 2024 09:08:20 GMT

Hi Support,

We are using the Hotspot (WISPr) authentication type with Active Directory service protocol for the SSID, when a user connect to the Wi-Fi, it takes more than 15 seconds before the authentication screen pops up, the problem occurs on different OS platforms (Windows 10/11, IOS, Android).

Is there any setting can speed up the captive portal pops up?

Below is our controller(vSZ) version for reference.

System Info
Controller Version: 6.0.0.0.1331
Control Plane Software Version: 6.0.0.0.1213
AP Firmware Version: 6.0.0.0.1594

Re: Captive Portal authentication slow

pranav — Wed, 20 Aug 2025 08:24:53 GMT

Hello PY-MIS,

For the redirection taking longer duration you can try below steps,

Under Hotspot (WISPr) settings → Walled Garden allow these domains:

captive.apple.com

msftconnecttest.com

connectivitycheck.gstatic.com

Also try using internal DNS server if possible.

Regards,
Pranav Anand | Senior Technical Support Engineer

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Captive Portal authentication slow

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