topic Re: SmartZone AP Issue in SmartZone and Virtual SmartZone

SmartZone AP Issue

asdasdas — Tue, 09 Jul 2024 16:12:26 GMT

Hello,

We have very old virtual SmartZone, version is - 3.4.0.0.976. It work's good, but we purchased several old Ruckus AP (R310). I Would like to add it to this SmartZone (I have free license's), but I can't. I need to approve this AP, but I can't click approve or delete.

I Tried with several browsers, different PC, but without success. I already have another R310 connected to this SmartZone and they works good.

How I can fix this issue? or is it possible approve AP from CLI?

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 06:53:08 GMT

Hello, still need your help

Re: SmartZone AP Issue

James — Wed, 10 Jul 2024 08:42:06 GMT

Hello,

From the screenshot I see that the AP is part of "Staging Zone". All new APs join staging zone by default. Please create another AP zone, or move the AP to any AP zone of your choice, after which the AP should be able to work as expected.

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 08:47:46 GMT

Hello @James Thanks for your reply,

When I'm trying to move to another zone I see this page:

I can't see any "OK" or "Move" button

Re: SmartZone AP Issue

James — Wed, 10 Jul 2024 08:59:15 GMT

Please try using Firefox browser. Ideally you should see an "Apply" button as shown below:

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 09:29:39 GMT

Yes, my main browser is Firefox, I also tried with another browsers\PC, but result is the same

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 12:07:20 GMT

Is it possible to approve/move ap from cli?

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 12:15:18 GMT

strange, if I try to move ap which is approved I can do it

Re: SmartZone AP Issue

James — Wed, 10 Jul 2024 14:33:59 GMT

Hi,

Please make sure there are sufficient AP licenses available to support all the APs.

Re: SmartZone AP Issue

asdasdas — Wed, 10 Jul 2024 14:37:15 GMT

Issue is fixed, there was some bug. I moved already approved ap to another group and after that I could approve new ap