topic Remote syslog server in SmartZone and Virtual SmartZone

Remote syslog server

Maxime — Thu, 04 Jul 2024 09:06:51 GMT

Hello,

I try to enable logging to remote syslog server on virtual smartzone Essentials 6.1.1.0.959 to log some information about computer which will connect to public wifi with capture portal.

I left default option except I change UDP port by TCP. Firewall ports are opened (ping and syslog port)

I have this error :

Unable to update the remote syslog server settings. Reason: This operation is not available now, please wait for all APPs to be in-service.

I don't understand what APPs meaning. Is it a service on the server ? Applications Policy ? Some notifications to Enable in Monitor => Events ? Create an AP External Syslog server profile ?

I thank you in advance.

Regards

Re: Remote syslog server

Ayush_Tripathi — Fri, 05 Jul 2024 16:25:44 GMT

Hello @Maxime

Could you please paste the output of the below command from the vSZ-E CLI.

#show version

#show service

Also try to run the below command from the CLI

LAB1# debug
LAB1(debug)# reindex-elasticsearch-all
Start to reindex ElasticSearch, may need few minutes...
Successful operation

Please take the configuration backup before running the above command

Re: Remote syslog server

Maxime — Mon, 08 Jul 2024 08:16:44 GMT

Hello,

this is the result of commands

MHB-VSZ01# show version
Model : vSZ-E
Serial # : XXXX
vSZ Version : 6.1.1.0.959
AP Firmware Version : 3.6.2.0.759, 5.2.2.0.1106, 6.1.1.0.1274

MHB-VSZ01# show service
No. Application Name Status Uptime Memory CPU PID Log Level # of Logs
----- ----------------------- -------- ----------- -------- ------ ------ ---------- ----------
1 AP Diagnostic Informat 0
ion
2 CaptivePortal Online 124-15:18: 312MB 7.9 7050 WARN 4
14
3 Cassandra Online 157-19:49: 2GB 1.7 5767 44
11
4 CcmSync Online 157-19:50: 10.3MB 0.0 9646 WARN 1
32
5 Ccmd Online 157-19:49: 11.7MB 0.1 4420 WARN 4
25
6 Collectd Online 157-19:50: 141MB 0.1 11855 1
29
7 Communicator Online 157-19:46: 866.7MB 0.9 21471 WARN 42
38
8 Configurer Online 157-19:49: 988KB 0.0 26543 WARN 38
54
9 Core Online 157-19:45: 2GB 1.9 25636 WARN 94
36
10 CoreDump 0
11 DBlade 0
12 DeviceManager Online 157-19:48: 16.4MB 0.3 7067 WARN 3
57
13 Diagnostics 0
14 ElasticSearch Online 01:03:19 1.9GB 8.7 14755 28
15 FIPS 1
16 GuestPassAuthenticator Online 157-19:49: 3.9MB 0.0 30588 WARN 1
42
17 LogMgr Online 157-19:49: 6.8MB 0.0 32519 WARN 2
37
18 MdProxy Online 157-19:49: 1.8MB 0.0 2652 WARN 1
32
19 Mosquitto Online 157-19:45: 1.2MB 0.0 24862 6
39
20 MrProxy Online 157-19:49: 246.1MB 0.0 5668 WARN 1
12
21 MsgDist Online 157-19:49: 3.8MB 0.2 30192 WARN 4
43
22 NginX Online 157-19:46: 3.3MB 0.0 21763 24
37
23 Observer Online 157-19:49: 50.8MB 0.0 29853 WARN 1
45
24 RabbitMQ Online 157-19:48: 1.1MB 0.0 11923 5
25
25 RadiusProxy Online 157-19:49: 19.7MB 0.0 4634 WARN 1
23
26 Redis Online 3
27 SNMP Online 157-19:42: 5MB 0.0 5065 WARN 1
55
28 ScgUniversalExporter Online 157-19:45: 557.5MB 0.2 25345 WARN 40
36
29 SessMgr Online 157-19:48: 268MB 0.0 7934 WARN 5
50
30 SubscriberPortal Online 157-19:48: 6.2MB 0.1 6944 WARN 3
59
31 Switchm Online 157-19:46: 687.7MB 0.1 21585 WARN 33
38
32 System 92
33 Web Online 4-00:33:19 2.1GB 2.3 16007 WARN 26

MHB-VSZ01(debug)# reindex-elasticsearch-all
Start to reindex ElasticSearch, may need few minutes...
Successful operation

I thank you by advance

Regards

Re: Remote syslog server

Ayush_Tripathi — Mon, 08 Jul 2024 17:02:33 GMT

Hello @Maxime

Could you please confirm after running the below command, issue has been resolved

LAB1# debug
LAB1(debug)# reindex-elasticsearch-all
Start to reindex ElasticSearch, may need few minutes...
Successful operation

Could you please try to reboot the controller in the downtime window as well ?

Re: Remote syslog server

Maxime — Tue, 09 Jul 2024 06:51:32 GMT

Hello,

Yesterday, I tried without reboot the controller, so it's failed.

But after reboot the controller, I success to enable remote syslog on controlleur.

Thanks for your help.

Regards