topic Client Troubleshooting Interface in SmartZone and Virtual SmartZone

Client Troubleshooting Interface

usd402_wireless — Thu, 29 Feb 2024 15:33:47 GMT

I am trying to do some troubleshooting on client connections following the steps. Navigate to the troubleshooting page, enter the client mac address, select the currently connected option, select the AP's location of the client, and hit start. Nothing is ever shown below the connection box with the timeline. Now connection attempt nothing the client is online I'm right beside them watching their computer. Why am I getting nothing shown?

Re: Client Troubleshooting Interface

AshwinM — Mon, 04 Mar 2024 10:24:32 GMT

Hi usd402_wireless,

Please let us know the below,

>> Are you faicng any issues with the client connecting to network?
>> Controller model:
>> Controller version:
>> AP version:

Also please try the below and let us know, if you are able to see any client related connection.
>Once the client is connected to the network.
>Open controller WEBGUI-> Wireless clients-> enter the client MAC.
>and then click the client-> choose option more->troubleshooting and then click start.
>after clicking start, try disconnecting the SSID and re-connect again.
>You can see the open authentication and DHCP requests.

Regards,
Ashwin M

Re: Client Troubleshooting Interface

usd402_wireless — Mon, 04 Mar 2024 13:45:48 GMT

Did as you suggested I get nothing below the Connection Timeline with a bunch of red triangles on it. Tried several different clients.

Re: Client Troubleshooting Interface

AshwinM — Mon, 04 Mar 2024 14:03:26 GMT

Hi Usd402_wireless,

Please click the Red triangle or try expanding it. If still does not work, please create a support case to check on this.

Regards,
Ashwin M