topic Re: Ruckus SZ144 with R350 in SmartZone and Virtual SmartZone

Ruckus SZ144 with R350

RupeshKBurman — Fri, 29 Dec 2023 12:39:40 GMT

Hi,

we have a new SZ 144 and R350 AP but the AP is not getting registered with SZ 144 with the firmware version 6.1.0.0.935.

Get SCG Information

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: DISC_REQ_STATE
Server List: 10.10.0.3
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable

Need Help to further continue with the installation

Re: Ruckus SZ144 with R350

sanjay_kumar — Sat, 30 Dec 2023 08:05:51 GMT

Hi @RupeshKBurman

Can you share the below details to understand more on the issue?
1. Are you able to ping the Controller IP from the AP CLI?
2. What is the firmware on the AP? You can check using the command "get version"
3.Do you have enough AP licenses on the controller? Please share the System Info page screen shot, we can check the License details of consumed and free.
4. If the firmware is old or certificate is old on the AP, then try using the below command on the controller and see if the AP is able to connect.
#config
conf#no ap-cert-check
conf#lwapp2scg
(conf-lwapp2scg)#policy accept-all
(conf-lwapp2scg)# end

Re: Ruckus SZ144 with R350

RupeshKBurman — Sat, 30 Dec 2023 08:23:28 GMT

1. Are you able to ping the Controller IP from the AP CLI? YES
2. What is the firmware on the AP? You can check using the command "get version"

rkscli: get version

Ruckus R350 Multimedia Hotzone Wireless AP

Version: 116.0.0.0.1655

3. Do you have enough AP licenses on the controller? Please share the System Info page screenshot, we can check the License details of consumed and free.

I have connected only one AP

4. If the firmware is old or the certificate is old on the AP, then try using the below command on the controller and see if the AP can connect.

Executed

Re: Ruckus SZ144 with R350

RupeshKBurman — Sat, 30 Dec 2023 14:05:09 GMT

Problem Resolved. The issue was i didn't updated the AP firmware in the Zone