topic Re: Upload image failed. Reason: Timeout for RPC in SmartZone and Virtual SmartZone

Upload image failed. Reason: Timeout for RPC

Ticline — Sun, 17 Dec 2023 01:46:59 GMT

Hi, my name is brayan ruiz,

I'm trying to update the version of my VSZ, I currently have version 5.2.2.0.1563 and I want to update to version 6.1.1,

I have two clusters that balance 200 AP, when I try to upload the .XIMG I get the following error "Upload image failed. Reason: Timeout for RPC [decryptUploadPatch]", could someone help me, it is urgent

Re: Upload image failed. Reason: Timeout for RPC

sanjay_kumar — Sun, 17 Dec 2023 04:49:49 GMT

Hi @Ticline
I hope you have found the solution, if not can you provide the below information:
1. The upgrade path 5.2.2.0.1563 to 6.1.1 is supported.
2. Can you confirm the hardware resources of CPU, RAM and HDD?
3. For upgrading to 6.1.1 you need 2-4 CPU, 13 GB RAM and 150 GB HDD.
4. Make sure you are uploading the file from Laptop which is local to vSZ and not remote (Like VPN or public connection).

Regards,
Sanjay Kumar

Re: Upload image failed. Reason: Timeout for RPC

Ticline — Sun, 17 Dec 2023 10:34:25 GMT

My VSZ meets the requirements it asks for, I tried to update via FTP and I get the same error:

Re: Upload image failed. Reason: Timeout for RPC

vasanth_edward — Sun, 17 Dec 2023 10:57:10 GMT

Hi @Ticline,

As my colleague suggested, please could you make sure to upload and upgrade the SZ locally rather than via VPN, remote or public network.

Also, are we talking about single node SZ or multi, if multi-node, please share number of nodes in the cluster.

Regards,

Vasanth Edward

Re: Upload image failed. Reason: Timeout for RPC

Ticline — Sun, 17 Dec 2023 12:02:41 GMT

I have two clusters, they are balanced and they are on the same LAN.
I am carrying out the procedures directly without VPN. I want to upload them to the latest version but I get the error that I mentioned at the beginning of the post

Re: Upload image failed. Reason: Timeout for RPC

sanjay_kumar — Mon, 18 Dec 2023 03:17:56 GMT

Hi @Ticline
The issue is caused either with the allocated resources or with the data speed between the client and the controller.
Since you are doing with the local PC, I believe it is with the resources allocated with the controller.

Can you share the below output from the both controller CLI
Login to CLI >> Type enable and put the password.
show meminfo
show CPU
show diskinfo

Re: Upload image failed. Reason: Timeout for RPC

Ticline — Mon, 18 Dec 2023 20:37:47 GMT

Hi,

this is resources allocated in the controller:

Re: Upload image failed. Reason: Timeout for RPC

sanjay_kumar — Tue, 19 Dec 2023 02:37:43 GMT

Hi @Ticline
Can you open a support case on this so that we can check over a remote session.
Any specific reason why the RAM and the HDD is more than the recommended resources?
Couple of options which we can try here:
Reboot the controller and try upgrading.
Shutdown the controller >> Set the resources level correctly >> Turn On the controller >> Then try upgrading.

Here is the resources details:
VSZ-E

VSZ-H