topic Re: AP health high connection failure clear in SmartZone and Virtual SmartZone

AP health high connection failure clear

orton — Fri, 17 Nov 2023 03:05:35 GMT

Hello everyone, I have a question

event code 334

AP [R710@XX:XX:XX:XX:XX:XX] cleared [5GHz]connection failurehealth[0], which is no loger past the threshold[25].

The above incident happened to me, and then the AP became abnormal and could not work normally. why?

Is there any way to adjust the threshold?

Re: AP health high connection failure clear

Vineet_nejwala — Fri, 17 Nov 2023 10:02:31 GMT

Hi @orton

The event is just a message logged into the vSZ UI event to inform that the clients were having issue connecting to 5ghz and default threshold kept is 25. You would need to share AP support log and if you are using Ruckus AI from there we can have a clear picture of why this is happening.

Best Regards

Vineet

Re: AP health high connection failure clear

orton — Mon, 20 Nov 2023 02:49:49 GMT

I'm curious why this situation is occurring