topic Re: AP appear online in Smartzone 144 but status AP is not manage by SCG in SmartZone and Virtual SmartZone

AP appear online in Smartzone 144 but status AP is not manage by SCG

nio_ernest_leza — Mon, 23 Oct 2023 06:09:20 GMT

i have a new device which has a fresh installation. smartzone running 6.1.1.959. AP Ruckus R550(2) hast been tested on the device. appeared online on smartzone 144 but that AP status i think is not manage by controller. i cannot create a case due to no support license yet been activate and have a problem from our internal. the led light CTL is blinking and it supposedly steady once connected to controller. tried to get logs from AP please see below:

Oct 23 13:31:30 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Oct 23 13:32:27 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:33:06 RuckusAP user.info syslog: bba: sta-2g=0 sta-5g=0 perc=25 sta-2g-expect=0
Oct 23 13:33:06 RuckusAP user.info syslog: bba: Good client distribution
Oct 23 13:33:32 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:34:35 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:35:44 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:36:30 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Oct 23 13:36:50 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:37:56 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:38:51 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255

AP connectivity to smartzone and smartzone connectvity to AP is ok. both pingable.

could you please help resolve this issue. appreciate your help

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

sanjay_kumar — Mon, 23 Oct 2023 06:33:44 GMT

Hi @nio_ernest_leza

Could you please help us with the below information:
1. On the Controller GUI >> Access Points >> Click on the AP >> Click on the General information tab >> Send us the screen shot.
2. Administration >> System Info page >> Share the screen shot of License Status section.
3. From the AP CLI, get the below command output
get scg
get version

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

nio_ernest_leza — Mon, 23 Oct 2023 07:15:49 GMT

hi sanjay,

thank you for your response. please see below:

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

sanjay_kumar — Mon, 23 Oct 2023 08:26:15 GMT

Hi @nio_ernest_leza

From the CLI output, the State is in "Join Req State", meaning it is trying to join the controller.
From the License page, looks like the AP license is already full, From the Access Points tab, can you confirm the Total number of APs Offline and Online?
If the total APs are more than 25, you might need to remove some offline APs to meet the AP licenses.

Also, you might have to use the below command if the licenses are not the issue post removing the offline APs.
# config
(config)# no ap-cert-check
Do you want to continue to disable (or input 'no' to cancel)? [yes/no] yes
Successful operation

(config)# lwapp2scg
(lwapp2scg)# policy accept-all
(lwapp2scg)# end

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

nio_ernest_leza — Mon, 23 Oct 2023 08:46:20 GMT

hello Sanjay,

i have 300+ total. we did add those ap for pre registration before we get the purchase license delivered. so you mean that only 25 AP will manage even though those offline aps not in use?

will follow your command and check the behavior of the AP

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

wei_jiang — Tue, 24 Oct 2023 09:04:53 GMT

Hi,

From your picture, I can see that although more than 300 APs are connected, But there are only 25 licenses. It may be that the temporary license used previously has expired. You can upload a screenshot of the license so I can take a look. Administration--License--installed License

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

syamantakomer — Tue, 24 Oct 2023 16:04:27 GMT

Hi @nio_ernest_leza,

Yes, as soon as you register an AP to the controller, it consumes 1 AP lic, and same is true for ICX switches. This is expected behavior and as per product licenseing design.

If you have only 24 AP license, I suggest deleting rest of the APs for now and you can onboard them as you buy more AP licenses.

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

nio_ernest_leza — Tue, 07 Nov 2023 12:46:34 GMT

Hello Sanjay,

Apologies for the late response. I have deleted some of the registered APs. thank you for your help!

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

sanjay_kumar — Tue, 07 Nov 2023 16:37:50 GMT

Hi @nio_ernest_leza
Glad to hear that the issue is resolved. Feel free to let us know if you need any assistance.

Re: AP appear online in Smartzone 144 but status AP is not manage by SCG

M_Farouk — Thu, 19 Sep 2024 08:28:13 GMT

Hi Sanjay,

My inquiry, Is SZ144 Can manage and monitor 3rd parties switches like industrial switches as long as support SNMP, even if it can do it with limited capabilities ?

BR
Mohamed