topic Virtual Smartzone error For Input String 9210 in SmartZone and Virtual SmartZone

Virtual Smartzone error For Input String 9210

mkloosTB — Tue, 19 Sep 2023 10:57:43 GMT

Hello I have a problem displaying and configuring our AP's. We have 1 System and 1 Default Zone and how ever I click and check i cant see any AP's I just get this error:

For input string: "9210"

After restarting our virtual machine I can see our AP's for a few minutes again, but then the same error occurs.

These are our System Infos:

Controller Version: 6.1.0.0.935
Controll Panel Software Version: 6.1.0.0.683
AP Firmware Version: 6.1.0.0.159

Thanks in Advance!

Re: Virtual Smartzone error For Input String 9210

Parik_MN — Tue, 19 Sep 2023 11:01:42 GMT

Hello @mkloosTB,

This is a known issue in 6.1.0, where any one of the AP reports wrong firmware version to SZ. Please feel free to open a case with us, available Engineers would help you apply the fix.

Regards,

Parik

Re: Virtual Smartzone error For Input String 9210

mkloosTB — Tue, 19 Sep 2023 11:45:28 GMT

Thanks I did:
01554955