topic Re: Password change in SmartZone and Virtual SmartZone

Password change

alfredo_hernand — Wed, 25 Nov 2020 23:40:57 GMT

Hi!

I recently changed my admin password from the Administration>Administrators section, but now the controller (SmartZone 100) won't let me in. It doesn't say that my credentials are wrong, it just doesn't let me in. Is it normal?

Note: This is our only admin account.

Re: Password change

elvert_bernal — Thu, 26 Nov 2020 00:43:57 GMT

You can retry after 15 to 30 minutes. I think your account is locked due to mutilple failure of login due to incorrect creds.

Re: Password change

elvert_bernal — Thu, 26 Nov 2020 00:44:31 GMT

You can retry if after 15 to 30 minutes due to multiple failure of login.

Re: Password change

syamantakomer — Thu, 26 Nov 2020 12:42:59 GMT

Hi Alfredo,

Do you know what version your SZ is on?

If you are still having trouble, could you check if CLI access is working or not. If yes, you can try to reset the password from the CLI again and see if that fixes the issue. If not, please open a case with support so that they can check and fix the issue.

Below is the procedure to change password using CLI.

Log into the SCG/(v)SZ as the admin user to the CLI via SSH:
After Enable mode, go to Config mode:

lab-sz100#config
lab-sz100(config)# changepassword

To change admin’s enable password:

lab-sz100# enable
Old Password: *********
New Password: ********
Retype: ********
Successful operation

Please note only the admin user account can access the Enable level of CLI.

Re: Password change

alfredo_hernand — Thu, 26 Nov 2020 16:48:29 GMT

I left it and 8 hours later still same behavior, but it never shows an alert saying that my credentials are wrong, it just clears the form.

Re: Password change

alfredo_hernand — Thu, 26 Nov 2020 16:53:27 GMT

Hi!

Yes, the Controller Version is 5.1.0.0.469, and the Control Plane Software Version is 5.1.0.0.447.

I will try entering the CLI and will answer with an update.

Thank you!

Re: Password change

alfredo_hernand — Thu, 26 Nov 2020 17:03:14 GMT

How can I check if the CLI access is working?

Re: Password change

syamantakomer — Thu, 26 Nov 2020 17:48:57 GMT

Use any terminal application like putty and SSH into the controller with it's IP address.

It will give you the prompt, try using the last known password (username remains "admin") and see if you can login or not.

Re: Password change

alfredo_hernand — Thu, 26 Nov 2020 18:24:25 GMT

Ok, CLI is working, I was able to login with the new admin password I set.

Now the problem is that I can't enter Enable mode to change it again, it asks for a password, I tried with the admin user passwords (previous and new one) but it says "Incorrect password". Is there a default password for Enable mode?

Re: Password change

syamantakomer — Fri, 27 Nov 2020 12:13:38 GMT

Hi Alfredo,

If enable password was different then admin password, you will not be able to login into enable password.

At this point I suggest you to open a case with support and ask them to check why GUI login in not working, even when same password is working with CLI.

Re: Password change

movate — Fri, 15 Sep 2023 13:32:48 GMT

hi syamantakomer,

i have sz 100 controller i forgot the cli enable password could any one help how to change the enable password is there any way to change from GUI mode .

thanks

movate

Re: Password change

sanjay_kumar — Mon, 18 Sep 2023 03:26:08 GMT

Hi @movate

We have a way to reset the password. We request you to open a support case so that our technical team can help you to change the enable password.