topic Re: Smartzone 104 Factory Reset problem in SmartZone and Virtual SmartZone

Smartzone 104 Factory Reset problem

BLangley — Wed, 30 Aug 2023 12:13:11 GMT

Hello! I have two Smart zone 104 controllers, they are in the same cluster. I needed to reset the first controller to factory settings, I turned off the controller, pressed the F/D button and turned it on, at first the status indicator flashed red, but after 10 seconds it started flashing green, after that the link on the port disappeared and is still flashing. I tried to connect via the console, when booting I was given that CentOS 7 was booting, after booting it asks me for localhost login, I tried all logins, but none came up. What should I do? So far, everything is working on the second Smartozne controller

Re: Smartzone 104 Factory Reset problem

dk1075 — Wed, 30 Aug 2023 17:19:06 GMT

Hi BLangley,

Could you please attach the Console logs when the Controller boots up?

Are you getting the login option when connected to the Controller via Console/SSH/GUI?

Additionally, you could try to Hard reset the device while the device is ON and we shall verify the boot logs.

Re: Smartzone 104 Factory Reset problem

BLangley — Thu, 31 Aug 2023 07:02:42 GMT

I can’t connect via ssh and gui, because the link disappears when loading. It seems that this is a regular CentOS

Re: Smartzone 104 Factory Reset problem

BLangley — Thu, 31 Aug 2023 12:47:19 GMT

Thanks for the quick response!

I can’t connect via ssh and gui, only console, because the link disappears when loading. It seems that this is a regular CentOS

I tried to reset to factory settings when the controller is turned on, but there is no reaction 😞

Several times I tried to insert the log here, but it is deleted after the publication of the post, so I post it here: https://docs.google.com/document/d/1M6LX6ggumFC4P7utL43JL4zrMJ9ukJy1u4QUnNqsmTU/edit?usp=sharing

Re: Smartzone 104 Factory Reset problem

dk1075 — Thu, 31 Aug 2023 17:36:22 GMT

Hi BLangley,

Thank you for your response.

I have verified the attached logs and it looks like the SZ 104 is not booting up properly.

Could you please confirm the below?

1. Before performing the F/D, what was the Controller version?

2. May I know why you have preferred F/D on the affected Controller? Has the Controller had any issues prior to F/D? like boot loop or powering up?

Re: Smartzone 104 Factory Reset problem

Maiko — Fri, 01 Sep 2023 11:09:42 GMT

Good morning. I have the same problem after an electrical failure.Can you help me?

Re: Smartzone 104 Factory Reset problem

BLangley — Fri, 01 Sep 2023 18:03:43 GMT

1. I didn’t quite understand where to watch the version. The cluster (Control Plane Software Version) was version 5.2.2.0.1040, the same as on the second controller. But there is also a version that is listed in the side menu at the very bottom (System Info) 5.2.2.0.1116, which one I don’t know is correct.

2. Yes, of course you can. There was a power surge, the UPS was already old and it failed, two controllers turned off. When I tried to turn it on, only one of the two controllers started up. That's why I tried to reset the controller, I thought it would help.

Re: Smartzone 104 Factory Reset problem

dk1075 — Mon, 04 Sep 2023 18:14:04 GMT

Hi BLangley,

Thank you for your response.

I would suggest opening a TAC case by attaching the Controller console logs and we would probably process RMA for the affected device.

Please use the below link to open a new TAC case.

https://support.ruckuswireless.com/contact-us

Re: Smartzone 104 Factory Reset problem

BLangley — Mon, 04 Sep 2023 18:16:58 GMT

Can't this be done without an RMA?

Re: Smartzone 104 Factory Reset problem

BLangley — Wed, 06 Sep 2023 07:20:30 GMT

I have not yet solved this problem myself, they offer to return it under warranty, but this does not suit me