topic Re: High CPU usage after longer uptime vsZ-E in SmartZone and Virtual SmartZone

High CPU usage after longer uptime vsZ-E

peter_riederer_ — Wed, 30 Aug 2023 08:53:52 GMT

From time to time we notice a higher cpu usage on our vSZ-e Controller as usual, when it is not rebooted for a while:

After a reboot the usage goes down again:

the last days the usage rises again in two steps without any noticable reasons:

Current System Information:
Controller Version 6.1.1.0.959
Control Plane Software Version 6.1.1.0.446
AP Firmware Version 6.1.1.0.1274

somebody else having simliar experiences?

Regards

Peter

Re: High CPU usage after longer uptime vsZ-E

vasanth_edward — Wed, 30 Aug 2023 09:26:15 GMT

Hi @peter_riederer_ ,

Thank you for contacting RUCKUS Support via FORUM.

I have come across high CPU in vSZ (6.1.1.0.959), it could be multiple conditions which could have led to high CPU. Please could you open support case with us for investigation.

Follow article to open a ticket with us: https://support.ruckuswireless.com/articles/000008651

Regards,

Vasanth Edward

Re: High CPU usage after longer uptime vsZ-E

peter_riederer_ — Wed, 30 Aug 2023 09:42:35 GMT

thanks for your fast response, hence we only have partner support, its not possible for us to open a ticket directly, because it will get closed with referring to the partner. i will see if the partner can open a ticket.

Re: High CPU usage after longer uptime vsZ-E

vasanth_edward — Wed, 30 Aug 2023 09:52:42 GMT

Hi @peter_riederer_ please keep us posted once case is created. Will own it.

Regards,

Vasanth Edward