topic Re: mobile device connectivity issue in SmartZone and Virtual SmartZone

mobile device connectivity issue

Charlz2023 — Tue, 18 Jul 2023 02:07:31 GMT

Good day!

Hi,

Just want to share my experience with regards to Zone controller issue - mobile device was unable to connect to a certain SSID (devices was detected as windows machine).

Maybe some of you experience or encounter same issue/problem.

Thanks

Re: mobile device connectivity issue

Ajith_VS — Wed, 19 Jul 2023 19:00:47 GMT

Hi @Charlz2023

Please utilize the Client Connection Troubleshooting feature in SmartZone GUI to investigate the reason for the disconnection. For detailed guidance, you can refer to the YouTube video link provided by RUCKUS Network Education in the following link:

https://youtu.be/UFYgwlFFOEI

Regards,

Ajith

Re: mobile device connectivity issue

sanjay_kumar — Thu, 20 Jul 2023 06:52:09 GMT

Hi @Charlz2023
Are you facing this issue with certain mobile client model? Or all the mobile clients are having this issue?
What type of SSID are you connecting to? Is it is Open, WPA2, Radius SSID or Hotspot?

Along with the client connectivity troubleshooting tool result, it would be great if you can share the details which I requested.

Re: mobile device connectivity issue

Charlz2023 — Thu, 20 Jul 2023 07:28:34 GMT

Hi @sanjay_kumar

No certain model, and selected mobile clients only.

We are using SSO for WIFI SSID via Active Directory.

The said devices were able to connect previously but right now, unable to connect.

Upon checking on the controller, device was detected as windows instead of IOS or Android.

Re: mobile device connectivity issue

sanjay_kumar — Thu, 20 Jul 2023 08:03:11 GMT

Hi @Charlz2023

We might need to check on the controller and the logs to see why the IOS and Android are detecting as Windows.
I would suggest you to open a support case so that we can investigate on this.

Re: mobile device connectivity issue

Charlz2023 — Fri, 21 Jul 2023 07:57:34 GMT

Hi Ajith,

Thanks for the information.

I'll check on this and will get back to you for any update.

Regards,

Charlz