topic Re: New AP not showing in ZD3000 in SmartZone and Virtual SmartZone

New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 01:30:26 GMT

I have added new H500 AP with static IP configured. its not detecting in ZD3000, however i can ping the the AP through network connectivity in toolbox.

Re: New AP not showing in ZD3000

sanjay_kumar — Mon, 12 Jun 2023 03:17:57 GMT

Hi @stanley_hotel

What is the software version of the ZD?
On the ZD GUI under System >> System Info, what is the AP License capacity?
What is the total number of APs (Online and Offline) APs connected to the ZD?

Can you confirm the below details from the AP CLI?
1. get version
2. get director

Re: New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 04:03:05 GMT

HI Sanjay,

What is the software version of the ZD? 9.12.2.0 Build 219
On the ZD GUI under System >> System Info, what is the AP License capacity? 450
What is the total number of APs (Online and Offline) APs connected to the ZD? 436 Connected 21 disconnected

We have two ZD controller which consists of 550 AP license other ZD only 93 connected 12 disconnected.

Can you confirm the below details from the AP CLI?
1. get version -104.0.0.0.1347
2. get director - 10.207.86.129

Re: New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 04:26:42 GMT

Update

Can you confirm the below details from the AP CLI?
1. get version -9.12.2.0.219
2. get director - 10.207.86.128

Re: New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 04:59:46 GMT

Output from AP CLI

get director
------ ZoneDirector Info ------
Primary Controller : 10.207.86.129
Secondary Controller : 10.207.86.128
DHCP Opt43 Code : 3

The information of the most recent Zone Director:
[1] 10.207.86.128
[2] 10.10.100.3

AP is under management of ZoneDirector: 10.207.86.128 / 94:f6:65:29:c2:60,
Currently AP is in state: RUN
OK

Re: New AP not showing in ZD3000

sanjay_kumar — Mon, 12 Jun 2023 05:06:59 GMT

Hi @stanley_hotel
Is this output from the AP which is not connecting to the ZD?
Looks like it is connected and in RUN state.

Re: New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 06:44:26 GMT

@sanjay_kumar . Issue was fixed, there was an IP conflict in the AP. after fixed the IP conflict issue, I was able to connect the new AP by issuing the set director IP 10.207.86.128 from AP CLI.

tks, for your support.

by the way we have purchased a Ruckus VA for 120 AP and already installed the VA in Hyper-V. is there a way that we can get the Ruckus support to configure the this.

Re: New AP not showing in ZD3000

sanjay_kumar — Mon, 12 Jun 2023 09:19:51 GMT

Hi @stanley_hotel

Glad to hear that the issue is resolved.

Are you talking about the Ruckus RA or Ruckus VA?
It is better to open a support case so that we can assist you and address all the queries.

Re: New AP not showing in ZD3000

stanley_hotel — Mon, 12 Jun 2023 11:41:37 GMT

@sanjay_kumar

Its a Ruckus VA. I have not activated the license yet. Is there a way that we can check how many AP licenses enabled in the given Key before activating.

Re: New AP not showing in ZD3000

sanjay_kumar — Tue, 13 Jun 2023 07:09:07 GMT

Hi @stanley_hotel
You can contact our Welcome center team from the below link and share your Entitlement key so that they can help you on this.

https://support.ruckuswireless.com/contact-us