R760 not joining vsz

vinise — Sun, 21 May 2023 12:26:26 GMT

Hi,

I have a brand new vsz and my R760 ap are not showing up inside the vsz
when connecting them the vsz see them and upgrade them... after upgrade and reboot nothing's happening and they never listed in my vsz.

ZD-AP [C8:xx:xx:xx:xx:80] / [232202012398] model [R760] has been upgraded with Virtual SmartZone AP firmware version - [6.1.1.0.1274]
ZD-AP [C8:xx:xx:xx:xx:80] / [232202012398] model [R760] is upgrading with Virtual SmartZone AP firmware version - [6.1.1.0.1274]

I did try to manually set the scg ip and reboot ap, no result

I really don't see where the problem is.

Thanks

Re: R760 not joining vsz

vinise — Sun, 21 May 2023 17:13:15 GMT

here is the syslog : https://justpaste.it/3xktb

i checked also the certificat that seems in order

rkscli: get rpki-cert issuer
Issuer: RuckusPKI-DeviceSubCA-2
OK
rkscli: get rpki-cert validity
Validity: notBefore=May 21 10:18:11 2022 GMT
notAfter=May 22 10:18:11 2047 GMT

OK
rkscli:

Re: R760 not joining vsz

sanjay_kumar — Mon, 22 May 2023 05:33:32 GMT

Hi @vinise

Looks like the AP is unable to initiate the SSH tunnel.
Could you please share the AP support file (You can download from GUI) so that I can review it?
You can also get it from AP CLI using below command:
#support
#support show

Re: R760 not joining vsz

vinise — Mon, 22 May 2023 06:05:17 GMT

rkscli: support
msgget(52465700) failed, errno=2
msgget: No such file or directory
autoFW status: msgQ_send: No such file or directory
[ccm_priv_verify_k_file] [ccm_priv_verify_k_file]: No such file or directory
[ccm_conf_get] There is no cached data now.
Failed to get avc flow table block -1, errno 2
ERROR: Process is not running..!!
Error: system call error
ERROR: Process is not running..!!
Error: system call error
ERROR: Process is not running..!!
Error: system call error
Usage: get qmdpi-version

Usage: get qmdpi-stats

Error: system call error
nodestats: Could not get nodelist for device wifi0
nodestats: Could not get nodelist for device wifi1
nodestats: Could not get nodelist for device wifi2
Send nlmsg failed
Couldn't send NL command
radartool: wifi1: Success
Send nlmsg failed
Couldn't send NL command
radartool: wifi2: Success
sysctl: error: '.proc.sys.net.rksgre' is an unknown key
cat: can't open '/tmp/lighttpd.conf': No such file or directory
Failed to connect to server - wpa_ctrl_open: No such file or directory
Failed to connect to server - wpa_ctrl_open: No such file or directory
Failed to connect to server - wpa_ctrl_open: No such file or directory
Failed to connect to server - wpa_ctrl_open: No such file or directory
Failed to connect to server - wpa_ctrl_open: No such file or directory
cat: can't open '/tmp/aclb/clb.j': No such file or directory
Gateway Mode : Mode Not Set.
Failed to connect to non-global ctrl_ifname: (nil) error: No such file or directory
OK
rkscli:

### Himem Ring Buffer 1 ###
3phy0 rdev:d1eae000:d1eae090
3phy1 rdev:cd718000:cd718090
3phy2 rdev:cce27000:cce27090
3phy0 rdev:cfb84000:cfb84090
3phy1 rdev:cfb86000:cfb86090
3phy2 rdev:ccfcb800:ccfcb890
3phy0 rdev:d1edf000:d1edf090
3phy1 rdev:cd6e9000:cd6e9090
3phy2 rdev:cba90000:cba90090
3phy0 rdev:d1de7000:d1de7090
3phy1 rdev:cd689000:cd689090
3phy2 rdev:cd68f000:cd68f090
3phy0 rdev:d002f000:d002f090
3phy1 rdev:cd731000:cd731090
3phy2 rdev:cd737000:cd737090
###

### Himem Ring Buffer 2 ###
###

### STA Journal for Load Balancing, /tmp/aclb/clb.j ###
###
###

### SPoT Data ###

### SPoT State on wifi0 ###
LBS mode:
LBS Disabled on wifi0 OK

### SPoT State on wifi1 ###
LBS mode:
LBS Disabled on wifi1 OK

### SPoT State on wifi2 ###
LBS mode:
LBS Disabled on wifi2 OK

### SPoT Server Config ###
State: Disabled
URL:
port: 8883
Venue:

### Ping SPOT Server ###

### DNS Details ###
Allow DNS from DHCP: Enabled
Ethernet DNS servers:
DNS 1 : 10.10.10.1

IPv6 DNS Setting

DNS Domain
devtactik.event

DNS Search List
<None>
OK

### SPoT Crash Dump ###

### DHCP-NAT Details ###

----------- Subnet Info -----------
Local Subnet 1 settings:
Status : disabled
Access Vlan : 1
Local IP Address : 192.168.40.1
Subnet Mask : 255.255.255.0
DHCP Server Status : disabled

Local Subnet 2 settings:
Status : disabled
Access Vlan : 1
Local IP Address : 0.0.0.0
Subnet Mask : 255.255.255.0
DHCP Server Status : disabled

Local Subnet 3 settings:
Status : disabled
Access Vlan : 1
Local IP Address : 0.0.0.0
Subnet Mask : 255.255.255.0
DHCP Server Status : disabled

Local Subnet 4 settings:
Status : disabled
Access Vlan : 1
Local IP Address : 0.0.0.0
Subnet Mask : 255.255.255.0
DHCP Server Status : disabled

----------- DHCP Client Lease Info -----------
DHCP server: Disabled
OK

----------- AP Mode -----------
NAT mode : Non Gateway AP
DHCPS mode : Not configured as Primary/Secondary server or
Interface not configured
DHCPS service : NOT Running
gapd : NOT Running
scpd : NOT Running
Interface : Name Forwarding
-----------------------
eth0 WAN
eth1 WAN
OK

----------- DWPD Info -----------
WAN detection mode : NONE
OK

WAN detection mode : NONE
WPD target IP : Not Available
WAN interface detected : Fail to detect WAN interface
OK

wpd ping retry count : 3
OK

### COLLECTD Details ###

----------- collectd Info -----------
Service enabled
------------------------------------------
Config
ReadThreads 1
WriteThreads 1
ListenThreads 1
AggregateThreads 1
Interval Backoff Factor 1
RoutineMI 90
RoutineAI 90
RoutineRI 90
RoutineApCertRI 1800
RoutineApMeshInterval 900
RoutineApPerfInterval 60
RoutineStatsSysInfoInterval 10
pingAction enabled
RoutineType 2943
RoutineCollect 1024
SyslogLevel 3
CompressReport disabled
------------------------------------------
wifi0 KPI Latency enabled
Latency Threshold 80000
Latency Sensitivity 3
wifi0 KPI Capacity disabled
Capacity Threshold 54
Capacity Sensitivity 3
wifi0 KPI ConnFailRate enabled
ConnFailRate Threshold 30
ConnFailRate Sensitivity 3
ConnFail Client Toleration 5
wifi0 KPI AirUtilization enabled
AirUtilization Threshold 70
AirUtilization Sensitivity 3
wifi1 KPI Latency enabled
Latency Threshold 50000
Latency Sensitivity 3
wifi1 KPI Capacity disabled
Capacity Threshold 35
Capacity Sensitivity 3
wifi1 KPI ConnFailRate enabled
ConnFailRate Threshold 25
ConnFailRate Sensitivity 3
ConnFail Client Toleration 5
wifi1 KPI AirUtilization enabled
AirUtilization Threshold 50
AirUtilization Sensitivity 3
wifi2 KPI Latency enabled
Latency Threshold 50000
Latency Sensitivity 3
wifi2 KPI Capacity disabled
Capacity Threshold 35
Capacity Sensitivity 3
wifi2 KPI ConnFailRate enabled
ConnFailRate Threshold 25
ConnFailRate Sensitivity 3
ConnFail Client Toleration 5
wifi2 KPI AirUtilization enabled
AirUtilization Threshold 50
AirUtilization Sensitivity 3
KPI totalConnClinet enabled
totalConnClinet Threshold 100
totalConnClinet Sensitivity 3
------------------------------------------
MLISA streaming status disabled
MLISA streaming subscriber mlisa
MLISA streaming statsType 1
MLISA streaming report interval 60
MLISA streaming destination module 10
------------------------------------------
Plugin
pluginRadio enabled
pluginVap enabled
pluginClient enabled
pluginMesh enabled
pluginAVC enabled
pluginRogue enabled
pluginPeerlist enabled
pluginApCert enabled
pluginWiredClient enabled
pluginPerf enabled
pluginApSysInfo enabled
------------------------------------------
OK

----------- collectd Healthy Ping -----------
Unable to Connect Collectd, retry 1 time
Unable to Connect Collectd, retry 2 time
Unable to Connect Collectd, retry 3 time
Exceed Max Retry to Connect Collectd, Abort Execution.

----------- collectd Subscriptions -----------
Unable to Connect Collectd, retry 1 time
Unable to Connect Collectd, retry 2 time
Unable to Connect Collectd, retry 3 time
Exceed Max Retry to Connect Collectd, Abort Execution.

----------- collectd Clients -----------
Unable to Connect Collectd, retry 1 time
Unable to Connect Collectd, retry 2 time
Unable to Connect Collectd, retry 3 time
Exceed Max Retry to Connect Collectd, Abort Execution.

### User Role ###

### Role-based WLAN Permission ###

### Role-based Time Schedule ###

### VLAN-NAME ###

### Zero Touch Mesh Info ###
###

### Scan Results for ZTM APs ###

### XWF Info ###

is this enoug?
since the ap has ben provision and updated the webgui is not accessible anymore.
is there a way to put it back ?

Thanks

Re: R760 not joining vsz

sanjay_kumar — Mon, 22 May 2023 06:08:05 GMT

Can you get the output of the command "get scg" and "get version"

Re: R760 not joining vsz

vinise — Mon, 22 May 2023 07:14:13 GMT

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: Not Available - busy or not running.
Server List: Not found
No SSH tunnel exists
Last Join Time : NA
Tunnel Uptime : NA
Total SSH Tunnel Establishments: 0
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL:
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------
OK
rkscli: get version
Ruckus R760 Multimedia Hotzone Wireless AP, FCC ID: S9GR760
Version: 6.1.1.0.1274
OK

Re: R760 not joining vsz

vinise — Sun, 04 Jun 2023 15:26:22 GMT

The problem come from the power mode that doesn't detect the UPOE and stay in AT with not working functionalities

setting the power mode manually and setting additional config to the ap on the zone fix the problem :

set power-mode AT
or for UPOE : set power-mode bt5

Thanks all for your help, hope this will help others

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