topic Re: Difficulty in popping up web authentication interface in SmartZone and Virtual SmartZone

Difficulty in popping up web authentication interface

cangqingse — Tue, 09 May 2023 02:23:03 GMT

With web identity authentication enabled, the SSL certificate is also normal, but many people often cannot access the authentication web interface when connecting to the network. Why is this?

Version: 6.1.1

Re: Difficulty in popping up web authentication interface

cangqingse — Tue, 09 May 2023 02:26:53 GMT

Re: Difficulty in popping up web authentication interface

sanjay_kumar — Tue, 09 May 2023 06:58:22 GMT

Hi @cangqingse
Are you facing issue with 1. Clients not getting redirected automatically? Or 2. Clients able to redirect but not going to authentication page?

If it is a redirections page, then I see that the Bypass CNA is enabled, can you try disabling it so that the clients can get the Auto redirect.

Also, is this happening with all the clients or specific to Apple, Android, Windows etc?

Re: Difficulty in popping up web authentication interface

cangqingse — Wed, 10 May 2023 01:16:14 GMT

Hi @sanjay_kumar
This situation has basically occurred in Apple, Android, and Windows. I will try to disable and bypass CNA first