topic Re: Lost network during use and re authenticated identity in SmartZone and Virtual SmartZone

Lost network during use and re authenticated identity

cangqingse — Thu, 20 Apr 2023 05:46:34 GMT

During network usage, there was a sudden network outage and a request for re authentication was made. After authentication, the user can access the internet normally and check the logs. The following prompt is displayed. May I ask why?

2023-04-20T02:49:49+08:00 zbj C-SESSMGR[390]: [Thu Apr 20 2023 02:49:49:647][CP][C-SESSMGR][ERR][FID=1,apMac=F0:B0:52:20:24:B0,apIp=188.240.30.172,ueMac=A8:8F:D9:3A:3C:5A,ueIp=6.11.31.172,TID=318756608][memcached_wrapper.c:2110]#012MWL_RemoveEntry_StrKey - Delete Failed for the key:IUTBL_liying, Reason: Code (16)- NOT FOUND

Re: Lost network during use and re authenticated identity

cangqingse — Thu, 20 Apr 2023 05:49:25 GMT

This is the following log

2023-04-20T03:24:47+08:00 zbj Core: @@206,clientAuthorization,"apMac"="38:45:3b:1a:57:90","clientMac"="a8:8f:d9:3a:3c:5a","ssid"="ZBJ-6F","bssid"="38:45:3b:da:57:9c","userId"="","wlanId"="26","iface"="wlan35","tenantUUID"="839f87c6-d116-497e-afce-aa8157abd30c","apName"="RuckusAP","clientIP"="172.31.11.6","userName"="liying","vlanId"="380","radio"="a/n/ac","encryption"="None","fwVersion"="3.6.2.0.695","model"="R720","wlanGroupUUID"="4a8de8b0-2f1b-11ed-8000-c2df853357c1","zoneUUID"="d477083a-1471-46bd-a068-76b399c920bd","zoneName"="zbj","timeZone"="UTC+0","apLocation"="","apGps"="","apIpAddress"="172.30.240.48","apIpv6Address"="","apGroupUUID"="bee14e47-e65a-42ed-9ce1-6d4dd34ece70","domainId"="0fe4684c-e9b4-4735-84ef-43116e67538f","idealEventVersion"="3.5.1","apDescription"=""

Re: Lost network during use and re authenticated identity

sanjay_kumar — Thu, 20 Apr 2023 06:02:58 GMT

Hi @cangqingse

From the logs, it looks like a server timeout.

Are you using DPSK or Group DPSK on this setup where the issue occurred?
Did this happen to all the clients or specific to any model like Android, Apple etc?

Re: Lost network during use and re authenticated identity

cangqingse — Thu, 20 Apr 2023 07:20:46 GMT

hi @sanjay_kumar
I didn't understand the meaning of DPSK, I can only take screenshots to help take a look
What appears more frequently is Apple