topic Re: How to view client records in SmartZone and Virtual SmartZone

How to view client records

cangqingse — Wed, 12 Apr 2023 07:05:17 GMT

The smartzone version is 6.1.1.0.959

How to view the login and logout records of the client, I haven't known about it yet

For example, if I know the physical address, how can I check his wireless records for a day today

Re: How to view client records

Kiran_Raval — Wed, 12 Apr 2023 08:10:53 GMT

You can navigate to Network> Access Points> System> Event and search for event type "Client joined" or "Client disconnected". You can also search client mac address.

You can enable "Historical Connection Failures" feature under the zone to view past connection problems. Please watch video for more information: https://www.youtube.com/watch?v=u5B1IctER9c

Re: How to view client records

sanjay_kumar — Wed, 12 Apr 2023 08:11:13 GMT

Hi @cangqingse

You should be able to see the client association and disassociation events in the Events tab.

However, just have a check if the client management events are enabled on the SZ. Checkout my below post on the same and see if that helps.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Some-of-the-R700-event-logs-are-not-visible/m-p/56089/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExHMEhBOFc4RDZUWTdNfDU2MDg5fFNVQlNDUklQVElPTlN8aEs#M13570

If you want to see the logs for the historical logs, you should configure the Syslog server to export the events from the controller, as the old logs will be overwritten on the controller.

Re: How to view client records

cangqingse — Wed, 12 Apr 2023 08:52:36 GMT

hi Kiran_Raval

I didn't see the options after System>Event and search for event type "Client joined" or "Client". The following is a screenshot

My smartzone version is 6.1.1.0

Re: How to view client records

cangqingse — Wed, 12 Apr 2023 08:56:36 GMT

hi sanjay_kumar

My sz version is 6.1.1

I didn't see where to start the client management event? May I ask where to set it up

Re: How to view client records

sanjay_kumar — Wed, 12 Apr 2023 09:10:49 GMT

You should see this under Monitor >> Events.

Re: How to view client records

cangqingse — Wed, 12 Apr 2023 09:21:04 GMT

I haven't found any records of 6E: 39:04:0E: 2F:78 client login and logout on this interface either

Am I doing something wrong

Re: How to view client records

sanjay_kumar — Thu, 13 Apr 2023 03:14:59 GMT

Hi @cangqingse
Did you ensured that the DP parameters for the Client management is enabled?
https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Some-of-the-R700-event-logs-are-not-visible/m-p/56089/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExHMEhBOFc4RDZUWTdNfDU2MDg5fFNVQlNDUklQVElPTlN8aEs#M13570

If yes, when the client connects to the AP and disconnects, the entry should be there in the AP support file as well.
Cross verify the AP support log, and if you see the entry there and not on the Controller, then please open a support case so that we can check on this.