topic Re: vSZ Unsupported APs Upload Old Firmware for Zone in SmartZone and Virtual SmartZone

vSZ Unsupported APs Upload Old Firmware for Zone

Christoph — Wed, 11 Jan 2023 16:18:28 GMT

Hello,

is it possible to upload an old AP Firmware to an Fresh Installed vSZ 5.2.2.0.1161. I would like to have some R700 in a sepprate Zone running with AP Firmware 5.1.2.0.373. But I do not know how I am able to upload old AP Firmware.

I only find something to Change AP Firmware in the Zone. But there I only see the Firmware 5.2.2.0.1106 showing up.

Re: vSZ Unsupported APs Upload Old Firmware for Zone

saravanan_kotte — Thu, 12 Jan 2023 12:37:28 GMT

Hi Christoph,

We cannot upload old AP firmware like 5.1.2 on freshly installed 5.2.2 controller. You can run AP zone in 5.1.2 frimware on 5.2.2 smartzone controller, only when controller has been on 5.1.2 firmware previously and upgraded to 5.2.2 firmware. This is not possible on newly installed 5.2.2 smartzone controller.

Appreciate your understanding in this case.

Regards,

Saravanan Kotteeswaran
Sr. Technical Support Engineer
Ruckus Networks.

Re: vSZ Unsupported APs Upload Old Firmware for Zone

Christoph — Thu, 12 Jan 2023 13:40:06 GMT

Hi Saravanan,

thank you for the answhere. So I have to fresh install 5.1.2 and then upgrade to 5.2.2. to have both AP Firmware on the vSZ. What about when I afterwords upgrade to 6.1.1 can I run then 3 differnts Zones with different AP Firmware.

Zone1: R700 with 5.1.2

Zone2: T300 with 5.2.2

Zone3: R350 with 6.1.1

Best regards,

Christoph

Re: vSZ Unsupported APs Upload Old Firmware for Zone

saravanan_kotte — Thu, 12 Jan 2023 15:24:56 GMT

Hi Chris,

Yes if you do fresh install of 5.1.2 and upgrade the controller to 5.2.2, you can maintain APs with 5.1.2 in a particular zone.

Also, 6.1.1 firmware doesn't support AP zone firmware with 5.1.2.

6.1.1 firmware supports only with AP zone with 3.6.2, 5.2.2 and 6.x.x firmware.

Regards,
Saravanan Kotteeswaran
Sr. Technical Support Engineer

Re: vSZ Unsupported APs Upload Old Firmware for Zone

Christoph — Thu, 12 Jan 2023 15:58:11 GMT

Hi Saravanan,

okay so I have to do an fresh install from 3.6.2 to have all AP Type running on one vSZ.

I have an Live vSZ running where we started with the Version 3.2.1.

But it is not possible to change the AP Firmware in AP Zone from 5.1.2 to 3.6.2

Re: vSZ Unsupported APs Upload Old Firmware for Zone

saravanan_kotte — Thu, 12 Jan 2023 19:06:46 GMT

Hi Chris,

Please raise a support ticket with Ruckus Wireless team and one of the TAC, will help you on this issue. We need to verify few more options on SZ to see why options are greyed out. They will help you on remote session.

You can contact us: https://support.ruckuswireless.com/contact-us

Regards,
Saravanan Kotteeswaran
Sr. Technical Support Engineer
Ruckus Networks

Re: vSZ Unsupported APs Upload Old Firmware for Zone

mark_pledl — Tue, 14 Feb 2023 22:57:57 GMT

Dear Christoph,

the zone needs to be generated with 3.6.2 or earlier. It looks like your ap zone was generated with 5.1.2. Try to generate a new one with 3.6.2 firmware.

A downgrade of ap firmware is only possible if the firmware was used once in zone and it is still usable with controller software. E.g. 6.1.1 you can use 3.6.2 firmware but 5.1.2 is not possible only 5.2.2.

Br,

Mark

Re: vSZ Unsupported APs Upload Old Firmware for Zone

mark_pledl — Fri, 17 Mar 2023 11:38:03 GMT

Dear Christoph,

the zone it self needs to be created with 3.6.2 already, if you started with the Zone and firmware 5.1.2 you cannot go back. So try to create a new zone with 3.6.2 and do all settings and move the AP.

Br,

Mark.