topic Re: Guest Access Portal Redirect not working on Android and iOS Devices in SmartZone and Virtual SmartZone

Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Fri, 10 Mar 2023 10:40:29 GMT

Can someone help me please. I have recently configured Guest Access Portal, however the redirect is not working for Android and iOs devices. Can someone explain why? Is there something else I need to configure. It works well for Windows devices. I.e. a MS Surface Device.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

Ayush_Tripathi — Fri, 10 Mar 2023 12:15:56 GMT

Hello @kuldev

Please let us know if this is new setup or existing setup ?

Since when this issue has been started? Is there any configuration changes has been made recently on the controller ?

Are you using vSZ/Zone director ? What is the controller firmware version ?

What is WLAN Authentication type, Guest Access or Hotspot WISPr ?

When IOS and Android user connect with the WLAN are they re-directing to the login prompt ? Could you please type the guest portal URL manually on the browser and check if it shows the guest portal.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

sanjay_kumar — Sun, 12 Mar 2023 01:24:54 GMT

Hi @kuldev

Looks like you are using SZ\vSZ controller. On the SSID settings, do you have the "Bypass CNA" enabled? If yes, try disabling it and check.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Tue, 14 Mar 2023 08:54:35 GMT

This is a existing setup where we have recently setup "Guest" WLAN. The issue started when we created the Guest WLAN. We are using Virtual Smart Zone Essentials 6.1.10.959. We are using Guest Access for the WLAN Authentication. The issue is when a Android or iOS the tries to access to Guest network a error occurs. I have manually typed in the URL and this does work.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Tue, 14 Mar 2023 05:31:55 GMT

Let me try this and give you feedback.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Tue, 14 Mar 2023 08:38:12 GMT

I have tried from Android device this morning and I think its to do with with our SSL certificate. We use a wild card certificate, is this what is causing the issue?

Re: Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Tue, 14 Mar 2023 08:47:37 GMT

I have attached a screenshot of the error message.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

sanjay_kumar — Tue, 14 Mar 2023 08:54:17 GMT

@kuldev
So you are not facing the redirection issue but with the Certificate error?
On the browser, can you check the certificate details and see to which cert it is giving the error?
I mean if you click on the certificate details, see if the client is using the right certificate of the controller or not.

Re: Guest Access Portal Redirect not working on Android and iOS Devices

kuldev — Tue, 14 Mar 2023 09:28:20 GMT

@sanjay_kumar

Looks like the error is to do with the Certificate. Our certificate is a wild certificate (*domain name) however our Guest Portal is IP Address:9997 From reading online the SSL certificate needs to be exactly matching and that's why its causing the error. Theoretically If I purchased another SSL certificate (Maybe a SAN) I could add the FQDN of our Guest Portal (i.e. the hostname of the Virtual Smart Zone) and the IP address of the Virtual Smart Zone. Would that work?