topic Re: vSZ controller shows all AP's offline in SmartZone and Virtual SmartZone

vSZ controller shows all AP's offline

Goliath_00 — Tue, 01 Nov 2022 10:36:18 GMT

HI There

I have this issue on our vSZ controller where all the AP's shows offline and randomly some AP's will show online and then after a refresh show offline again.

What confuses me is that its all 4 sites that connects to the one vSZ controller.

I can log into the controller, ping the controller, ping the gateway, ping all the AP's that is on the seperate sites, ping the the internet so i have breakout and all the interfaces status is UP on the switches.

So can anyone assist me in where i need to look to solve this?

Is it possible to reboot a vSZ controller?

Re: vSZ controller shows all AP's offline

Vineet_nejwala — Tue, 01 Nov 2022 10:53:18 GMT

Hi @Goliath_00

First thing from the one of the offline AP CLI you would need to check its existing status, I mean if its vSZ WEB Issue or APs are actually offline (have seen such false issue due to ES DB corruption). So execute "get scg" on couple of offline APs and share the output here or DM. If the command status shows as disconnected then execute "set scg syslog 0xFFF8" on same AP and then share output of "get syslog log". If the status show connected then you would need to perform a ES reindex as it could be DB issue :

LAB1# debug

LAB1(debug)# reindex-elasticsearch-all

Note : The above is to be done on vSZ and only if the APs from CLI shows connected whereas on vSZ WEB shows offline.

Best Regards

Vineet

Re: vSZ controller shows all AP's offline

Goliath_00 — Tue, 01 Nov 2022 12:19:17 GMT

Hi Vineet

Thanx for the feedback. Will try all of that and get back to you on the issue.

Just one more question, will this be a similar prognosis on the controller if the software is outdated?

Re: vSZ controller shows all AP's offline

Vineet_nejwala — Tue, 01 Nov 2022 12:26:52 GMT

Please let me know what is the controller software version ?

Best Regards

Vineet

Re: vSZ controller shows all AP's offline

Goliath_00 — Tue, 01 Nov 2022 13:33:56 GMT

Hi Vineet

The current version on the controller is 5.2.0.0.699.

I see this version is available for download thou: vSZ 6.1.0.0.935 (GA) Software Release (.ximg image)

Please advise on what you think.

Re: vSZ controller shows all AP's offline

Vineet_nejwala — Tue, 01 Nov 2022 13:40:08 GMT

The issue is not specific to the code though Yes post we resolve this I will recommend and suggest to upgrade to either 5.2.2 build 1563 or 6.1.0. Next action would be to provide the AP output I had requested to further isolate please.

Best Regards

Vineet

Re: vSZ controller shows all AP's offline

Goliath_00 — Tue, 01 Nov 2022 14:12:34 GMT

Hi Vineet

Since all the config gets pushed from the controller to the AP, it seems i cant access the AP's remotely cause the password changed.

So i can log onto the AP's via the web GUI but cant log into the AP itself.

So i cant get you the "get scg" outputs on the AP's.

To go to site and default the AP to be able to log into the device will be irrelevant then to the issue.

So i guess to attempt the software upgrade on the controller might be my first step here.

Re: vSZ controller shows all AP's offline

Vineet_nejwala — Mon, 07 Nov 2022 14:42:00 GMT

@Goliath_00

The password for the APs are different from controller password and are set inside AP zones. Even if the APs are not connecting to the controller the password would remain the same. Please do let me know the current status so that I can assist accordingly.

Best Regards

Vineet

Re: vSZ controller shows all AP's offline

Goliath_00 — Mon, 07 Nov 2022 19:42:40 GMT

Hi Vineet

So thanx for all the assistance you offered thus far. But we found our problem concerning the AP's showing offline on the vSZ controller. The problem persisted on the Azure cloud services side where someone changed policies and blocked the ports what the AP's and controller use to communicate with.

Kind Regards

Re: vSZ controller shows all AP's offline

Vineet_nejwala — Tue, 08 Nov 2022 02:17:53 GMT

Hi @Goliath_00

Glad the issue has been identified and resolved. I would still suggest and recommend to upgrade to either 5.2.2 build 1563 or 6.1.0.

Best Regards

Vineet

Re: vSZ controller shows all AP's offline

Goliath_00 — Tue, 08 Nov 2022 14:40:40 GMT

Hi Vineet

Yes for sure. That is the plan of action for during this week. we are going to upgrade to 5.2.2 build 1563. Once again thank you for all your assistance.

Kind Regards

Goliath_00