Can not join Ruckus SmartZone 144 ( 5.2.2 & 6.1 ) witch Ruckus analytic

snp_tan_cang — Mon, 04 Jul 2022 12:44:39 GMT

Hi Bro.

I have SmartZone 144, i try connect to ruckus analytic, but not connect and show error :

Create SmartZone failed, an unexpected error occurred.

Many thank for support.

Re: Can not join Ruckus SmartZone 144 ( 5.2.2 & 6.1 ) witch Ruckus analytic

vasanth_edward — Tue, 05 Jul 2022 09:26:29 GMT

Please share the following info:

- SZ firmware version

- Error screenshot

- SZ serial number and the email address which you used to authenticate the Cloud account field.

- Was this SZ ever onboarded in RA earlier & the region you are trying to onboard to?

Regards,

Vasanth Edward