topic Re: Upgrade vSZ in SmartZone and Virtual SmartZone

Upgrade vSZ

javier_leal_lil — Tue, 24 May 2022 16:00:45 GMT

Hi!

I have a problem while I tried to upgrade my vSZ. After upload the firmware, vSZ show me a windows with the next message:

The current system cannot be upgraded. Reaseon: Following controller dont have a valid supoort license.

In fact, the license is ok but the problem is that the vSZ do not have access to Internet to validate again the license. Thus, I cant upgrade the vSZ since 3.4.2 to 3.6.2. Is there any alternative to upgrade firmware? Maybe for ssh, putty, etc...

Thank!

Re: Upgrade vSZ

Vineet_nejwala — Tue, 24 May 2022 16:05:44 GMT

Hi @javier_leal_lil

You can try via vSZ CLI using FTP . FYR below article explaining the process and steps :

https://support-preprod.ruckuswireless.com/articles/000010458

Bets Regards

Vineet

Re: Upgrade vSZ

DarrelRhodes — Tue, 24 May 2022 16:29:25 GMT

If you have valid support license(s) you can contact Ruckus support to assist.

Re: Upgrade vSZ

javier_leal_lil — Fri, 27 May 2022 10:00:54 GMT

Thank you for your answers. I am going to using upgrade via FTP because my client can´t give access to Internet to de vSZ.