topic Controllers cluster in SmartZone and Virtual SmartZone

Controllers cluster

Tariq91 — Wed, 27 Apr 2022 08:41:50 GMT

We have 2 controllers added in one cluster and it was working fine, client requested to change both IPs of the two controllers, after changing the IPs, both controllers are up & both are pingable but each controller is not seeing the other controller, and we got this error:

The cluster node AESHJWLC02-SRV-HQ is out of service. This can be caused by a network outage, controller reboot, firmware update, or other service disruption. To troubleshoot, use the events/alarms or system monitoring menus within the system.

Both controllers dealing individually as a leader.

Re: Controllers cluster

DarrelRhodes — Wed, 04 May 2022 09:21:31 GMT

Hi Tariq,

Are your controllers physical SmartZones?

I would recommend raising a support ticket to get this looked at by our support team.

Best,
Darrel.

Re: Controllers cluster

syamantakomer — Wed, 04 May 2022 14:09:55 GMT

Other than ping, there are other requirements as well for node-2-node communication. I hope firewall is not blocking ports which are important for cluster communication.

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-078C00BE-7543-4439-9326-F6509EA404A0.html