topic Re: T310C Rejected by SZ100 ACL in SmartZone and Virtual SmartZone

T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 11:40:01 GMT

Hi all, I'm experiencing ACL rejecting issues of a new T310c im trying to add to a SZ100.

Below is the error im seeing on the event logs.

model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.

I have tried the below with no luck.

sz100# conf

sz100(config)# lwapp2scg

sz100(config-lwapp2scg)# policy accept-all

Anything else i can try.

Thanks

Re: T310C Rejected by SZ100 ACL

pilot1199 — Tue, 11 Dec 2018 11:50:25 GMT

AP firmware?

Re: T310C Rejected by SZ100 ACL

martin_martin — Tue, 11 Dec 2018 12:03:07 GMT

Please first provide the firmware used on the SZ100 controller and also from the AP.

Regards
Martin

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 12:21:13 GMT

Sz100 Firmware version 3.6.2.0.78
AP T310c Firmware version 108.0.0.771

Re: T310C Rejected by SZ100 ACL

martin_martin — Tue, 11 Dec 2018 12:23:13 GMT

Hi Skaap

So disable the lwapp2scg as that is for older firmware (zd based) and use the set scg ip x.x.x.x or the set director ip x.x.x.x and the AP will connect to the controller.
The 10x.x.x.x firmware has both clients in there (ZD and SZ), and you need to use the SZ client to connect to the controller.

Regards
Martin

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 12:51:17 GMT

Tried that, also doesn't seem to work the SZ sees the AP, but rejects it.
2018/12/11 14:50:14
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:17
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:12
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:07
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:49:02
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP firmware because of ACL setting.
2018/12/11 14:48:57
2003
ZD AP rejected
Warning
ZD-AP [60:D0:2C:23:9D:30] / [171803000705] model [T310C] is not being upgraded with SmartZone AP fir

Re: T310C Rejected by SZ100 ACL

paul_mcguire_20 — Tue, 11 Dec 2018 13:46:21 GMT

Do you have an available license in SZ for the AP?

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 13:51:14 GMT

Yes, 1x License available added it for this extra outdoor AP.

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 14:00:28 GMT

Could it be a bug in the firmware?

Re: T310C Rejected by SZ100 ACL

martin_martin — Tue, 11 Dec 2018 14:05:16 GMT

No it is not Skaap.

Can you just open a ticket with support and we check it out. mention the forum and my name and topic
It looks like something simple to fix.

Regards
Martin

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 14:20:12 GMT

support case 00877181 has been opened

Re: T310C Rejected by SZ100 ACL

shaun_strydom — Tue, 11 Dec 2018 14:20:14 GMT

support case 00877181 has been opened

Re: T310C Rejected by SZ100 ACL

pasquale_monard — Tue, 11 Dec 2018 14:23:51 GMT

try upgrading the AP to version 110 and setting the SCG IP manually and see what happens.

Re: T310C Rejected by SZ100 ACL

martin_martin — Tue, 11 Dec 2018 16:22:43 GMT

Skaap, from the case notes I understand that the zone did not have version 3.6.x assigned. The T310 is introduced at a certain software version so I presume that was the issue correct?

regards
Martin