https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41123#M3569 Wed, 28 May 2014 01:57:44 GMT ipena 2014-05-28T01:57:44Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41123#M3569 Wed, 28 May 2014 01:57:44 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41123#M3569 ipena 2014-05-28T01:57:44Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41124#M3570 To diagnose this issue Ruckus Support will need the support info file from the Access Points to determine the reason the AP's are rebooting. <BR /><BR /> If the Access Points are currently connected to the SCG then you can download the support info file by clicking on the MAC address of the Access Point in the Monitor::Access Points screen of the SCG WEB-UI and then selecting the "Download Support Log" tab found at the top of the AP detail page. <BR /><BR /> If the Access Point is not connected then the support info can be retrieved by connecting to the AP' IP directly using a browser. In Maintenance::Support info wait for the page to load then select "Save to Local Computer" and then right click on the supportinfo.txt link to save the file in it's original format. <BR /><BR /> Please open a case with Ruckus Support and add the Access Point support info files. <BR /><BR /> In addition, download the communicator log in the SCG under Administer::Diagnostics &gt; Application logs. This log includes AP to SCG syslog messages that may provide additional clues to what may be the issue. Thu, 29 May 2014 13:42:32 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41124#M3570 albert_pierson 2014-05-29T13:42:32Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41125#M3571 Thanks Albert...! Let me work on that...! Thu, 29 May 2014 14:59:15 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Hi-Why-someone-AP-s-are-rebooted-and-the-SCG-show-me-te-message/m-p/41125#M3571 ipena 2014-05-29T14:59:15Z