topic Re: Multiple Email Alerts received from the controller in SmartZone and Virtual SmartZone

Multiple Email Alerts received from the controller

jenny_anne_flor — Wed, 20 May 2020 04:40:56 GMT

Is there a way we can minimize the frequency of Alerts? For Example, AP disconnected and connected.
In this event, we have been receiving through email more than 4 times of the same alert.

Re: Multiple Email Alerts received from the controller

albert_pierson — Wed, 20 May 2020 12:55:31 GMT

Hi Jenny,

You can control which events generate emails from the Event Management page on the SZ GUI

To enable or disable email option per event, highlight the event and hit enable or disable pull down menu

AP disconnection is preceded by AP heartbeat errors (314) then AP disconnect (303) and then reconnect (312). You may also be receiving a change of control plane event if you have multiple nodes cluster (311). You can determine which of these messages are important enough to notify you by email.

DB persistence determines if the event is stored in the SZ.

I hope this information is helpful

Thanks
Albert

Re: Multiple Email Alerts received from the controller

diego_garcia_de — Wed, 20 May 2020 14:49:49 GMT

Hi Albert,

This is a start. But it would be great to have a throttling mechanism (or a bundling mechanism to collapse multiple alerts to a single email). For example, with a power failure, multiple APs will go down all simultaneously (or withing one keep-alive lifetime of each other)... it would be great to condense this to a single message. Because today i still would like to receive emails for an event (like an AP going down) but at the same time, I can be bombarded with hundreds of messages when there is a power failure.

Re: Multiple Email Alerts received from the controller

jenny_anne_flor — Thu, 21 May 2020 03:11:01 GMT

Hi Albert,
thanks for the reply. Can we also modify the threshold set for a certain alert/alarm code.
We need a way to adjust the threshold of the alerts. If not, atleast adjust the threshold before an email is sent for an alert.

For example,
Threshold of the alerts - AP disconnected after 15 minutes of no heartbeat.
Threshold of emails - email only after AP disconnected alert has been active for 15 minutes

Re: Multiple Email Alerts received from the controller

albert_pierson — Thu, 21 May 2020 13:00:41 GMT

Hi Jenny,

The only event thresholds available today are for Client Count, CPU, Memory and Disk usage:

These change the event thresholds and not specifically when an email is generated by an event.

This capability is not available in the product today.

If you are working with a Ruckus System Engineer or through an authorized reseller you can discuss with them creating a feature request to add this capability.

Thanks

Albert