topic Re: Firmware 3.2 in SmartZone and Virtual SmartZone

Firmware 3.2

henrik_lodel — Tue, 10 Nov 2015 13:21:21 GMT

Hi !

I have some problems with my vsz after upgrading to 3.2.

Now when I try to upgrade firmware on the accesspoints it fail ́s in the download process.

The accesspoints are R300 and R500.

The logs from the AP ́s looks like this.
Nov 10 10:09:03 RuckusAP daemon.notice Firmware Daemon[612]: failed|control file download problemNov 10 10:09:04 RuckusAP daemon.notice Firmware Daemon[612]: working|looking up control server IP
Nov 10 10:09:04 RuckusAP daemon.notice Firmware Daemon[612]: working|reading control file
Nov 10 10:09:25 RuckusAP daemon.notice Firmware Daemon[612]: failed|control file download problem
Nov 10 10:09:26 RuckusAP daemon.notice Firmware Daemon[612]: working|looking up control server IP
Nov 10 10:09:26 RuckusAP daemon.notice Firmware Daemon[612]: working|reading control file
Nov 10 10:09:47 RuckusAP daemon.notice Firmware Daemon[612]: failed|control file download problem
Nov 10 10:09:48 RuckusAP daemon.notice Firmware Daemon[612]: working|looking up control server IP
Nov 10 10:09:48 RuckusAP daemon.notice Firmware Daemon[612]: working|reading control file

I have tested both internal and external.

Any idea whats wrong?

Thanks in advance!

Re: Firmware 3.2

paddy_naughton_ — Tue, 10 Nov 2015 13:27:00 GMT

Had a similar problem here when we upgraded from 3.0 to 3.1 and found a workaround by moving the APs into the staging zone and then back to their correct zone. Try it and see does it help.

Re: Firmware 3.2

henrik_lodel — Tue, 10 Nov 2015 13:32:29 GMT

Thanks for the tip but unfortunately that did not help 😞 Still "Firmware Upgrade Failed".

Re: Firmware 3.2

dionis_taveras — Tue, 10 Nov 2015 17:19:13 GMT

There is a new port that needs to be opened for this to work. You likely have port 91, 22 and 443, please add port 11443 for the transfer to take place. This is new in firmware 3.2 and is used for firmware upgrade using HTTPS instead of FTP.

Let me know if this helps.

Regards,

Re: Firmware 3.2

michael_brado — Tue, 10 Nov 2015 18:55:54 GMT

Yes, and it looks like I need to write the KBA asap.

Re: Firmware 3.2

michael_brado — Tue, 10 Nov 2015 19:00:16 GMT

NOTE: Starting in this release, AP firmware upgrade is performed using HTTPS port 11443 (earlier releases use HTTP port 91).

To ensure that all APs can be upgraded successfully to the new firmware, open both ports 11443 and 91 in the network firewall.

KBA-5299: What changes could affect my APs upgrading to SmartZone 3.2 Release?

https://support.ruckuswireless.com/answers/000005299

Updated SZ 3.2 GA Release Notes have been posted online:

https://support.ruckuswireless.com/documents/863-smartzone-3-2-ga-release-notes

Re: Firmware 3.2

henrik_lodel — Tue, 10 Nov 2015 19:58:01 GMT

Thanks alot guys ! This solved my problem !