https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35788#M2943 we diddnt make any changes on&nbsp; vsz .<BR alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;why issue ? Wed, 11 Mar 2020 12:34:05 GMT praful_patel_k1 2020-03-11T12:34:05Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35786#M2941 We have added Ruckus Devices on Controller, devices are working fine at a their locations but devices are not showing online on a controller. So Please take action as soon as possible &amp; resolve the issue.&nbsp;<BR alt="" name="" rel="" target="" title="" type="" value="" /> Wed, 11 Mar 2020 12:28:55 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35786#M2941 praful_patel_k1 2020-03-11T12:28:55Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35787#M2942 So Please take action as soon as possible &amp; resolve the issue.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />If you would like direct assistance, please open a case via support.ruckuswireless.com<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Kind regards<BR alt="" name="" rel="" target="" title="" type="" value="" />Martin<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Wed, 11 Mar 2020 12:31:38 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35787#M2942 martin_martin 2020-03-11T12:31:38Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35788#M2943 we diddnt make any changes on&nbsp; vsz .<BR alt="" name="" rel="" target="" title="" type="" value="" />&nbsp;why issue ? Wed, 11 Mar 2020 12:34:05 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35788#M2943 praful_patel_k1 2020-03-11T12:34:05Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35789#M2944 Please see my previous comment, you can open a case at support.ruckuswireless.com and the team will check it for you why and what happened.<BR /><BR />Kind regards<BR />Martin Wed, 11 Mar 2020 12:36:25 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/not-showing-online-on-a-controller-AP-310-500/m-p/35789#M2944 martin_martin 2020-03-11T12:36:25Z