topic Re: hello i have R510 who lost the Smartzone controller. the hardreset does not work. solutions ? in SmartZone and Virtual SmartZone

hello i have R510 who lost the Smartzone controller. the hardreset does not work. solutions ?

patrick_redon — Wed, 25 Sep 2019 14:13:52 GMT

R510 hard reset don t work

Re: hello i have R510 who lost the Smartzone controller. the hardreset does not work. solutions ?

diego_garcia_de — Wed, 25 Sep 2019 15:31:37 GMT

unless the AP and the controller are on the same subnet, a hard-reset wont work.

If the AP is hard-reset, connect to the AP using ssh or web and set its controller IP manually.

for the CLI its "set scg ip x.x.x.x" with the IP of the SCG.

you can also do "set scg syslog 0x888f" and then use "show syslog log" to see if its able to contact the controller.

Re: hello i have R510 who lost the Smartzone controller. the hardreset does not work. solutions ?

patrick_redon — Thu, 26 Sep 2019 07:46:33 GMT

ok thank but ssh and web acces don't work, only ping are responding

Re: hello i have R510 who lost the Smartzone controller. the hardreset does not work. solutions ?

diego_garcia_de — Thu, 26 Sep 2019 12:01:21 GMT

Make sure you keep the reset button pressed until the power led starts flashing red. Only then release it. Otherwise you're just rebooting the AP

If that still fails I guess you might need an RMA