https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35535#M2893 Hello,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />The new out of the box SZs are usually shipped with new firmware. If you are trying to load 3.6.2.0.250, try upgrading 5.2.1.0.515 once.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Regards,<BR alt="" name="" rel="" target="" title="" type="" value="" />Parikshith<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Thu, 15 Oct 2020 11:43:08 GMT Anonymous 2020-10-15T11:43:08Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35534#M2892 Its a Fresh Box ...can not upgrade to latest version&nbsp; Thu, 15 Oct 2020 08:53:19 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35534#M2892 lotus_administr 2020-10-15T08:53:19Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35535#M2893 Hello,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />The new out of the box SZs are usually shipped with new firmware. If you are trying to load 3.6.2.0.250, try upgrading 5.2.1.0.515 once.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Regards,<BR alt="" name="" rel="" target="" title="" type="" value="" />Parikshith<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Thu, 15 Oct 2020 11:43:08 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35535#M2893 Anonymous 2020-10-15T11:43:08Z https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35536#M2894 Thanks Dude ...i managed to upgrade it to&nbsp;5.2.0.0.699 Thu, 15 Oct 2020 12:35:17 GMT https://community.ruckuswireless.com/t5/SmartZone-and-Virtual-SmartZone/Upload-image-failed-Reason-Unsupported-version-SZ100-3-6-2-0-250/m-p/35536#M2894 lotus_administr 2020-10-15T12:35:17Z