topic Re: Not seeing zoneFlex R610 in Smartzone 100 in SmartZone and Virtual SmartZone

Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Wed, 07 Nov 2018 22:44:40 GMT

The PWR & CTL LED lights are solid so I know that it got the IP and is talking to the Smartzone 100.

I can ping the IP it was assigned(10.*.*.102), I determined it by looking at the previous online AP's that are online.

However I am not seeing it in the list of online AP's in on my dashboard.

Can anyone help me with this?

Im new to Ruckus technology

Re: Not seeing zoneFlex R610 in Smartzone 100

alexey_isakov — Thu, 08 Nov 2018 06:11:21 GMT

Ping from SZ100 by CLI ? If not you should do it so. & check ports on firewalls on the trace btw AP & SZ

Re: Not seeing zoneFlex R610 in Smartzone 100

robert_lowe_722 — Thu, 08 Nov 2018 11:19:00 GMT

How do the AP's learn about the SZ IP address? If you can ping, can you ssh and 'show scg ip'?

what SSID's does the AP broadcast? Is there a change the firmware on the AP is Unleashed so is solid on CTL becuase it has become an Unleashed Master?

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 12:43:18 GMT

whats an Unleashed Master?

I dont know what SSID is being broadcast, i would believe its the default. All i did was put the AP on the same subnet as the SZ100

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 13:08:27 GMT

I can ping from SZ100 to the IP which I believe is the AP. it takes 1 hop.

I cant get into the AP via SSH because i cant find the credentials....VERY frustrating...no documentation!

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 13:46:56 GMT

ok I did a remote cli command ...the traceroute shows 1 hop to the Smartzone . So no firewall blocking it.

Re: Not seeing zoneFlex R610 in Smartzone 100

robert_lowe_722 — Thu, 08 Nov 2018 14:28:23 GMT

Unleashed is a product from Ruckus where one of the AP's assumes the role of a controller. Its supported on certain AP models, just a different firmware. It has been know for customers to receive an AP with Unleashed firmware instead of standard image. It should be obvious if this is the case as a default master will broadcast a "configure.me" SSID.

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 14:40:19 GMT

ok thanks for that info....

No configure.me SSID is being broadcasted.

I did a get version and its showing Version: 3.6.0.0.709

Re: Not seeing zoneFlex R610 in Smartzone 100

abilashpr — Thu, 08 Nov 2018 15:26:22 GMT

Hi GCredit,

Please SSH into the AP and run "get director", this should give you status of the AP/SZ connection.

AP's login password is different, it should be AP login password which can be changed on the AP Zone profile.

The AP looks like it is connected to the SZ and upgraded itself to SZ's firmware.

The above command should shed some info.

Regards,
Abilash PR.

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 16:50:54 GMT

Hi Abi,

that's what I get when trying to use get director command.

I changed the password via the AP zone and its saying incorrect login

Re: Not seeing zoneFlex R610 in Smartzone 100

abilashpr — Thu, 08 Nov 2018 16:52:23 GMT

Hi GCredit,

I am sorry, my bad it is "get scg".

Regards,
Abilash PR.

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 16:58:17 GMT

ok does this help?

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 17:06:32 GMT

so my question Abi is how do I get the SZ to see it as a normal AP and not a Master?

Re: Not seeing zoneFlex R610 in Smartzone 100

abilashpr — Thu, 08 Nov 2018 17:24:15 GMT

Hi GCredit,

The AP looks connected to SZ 10.8.0.10. Is it correct SZ ?

Please run "get ipaddr wan" and check the ip address of that AP.

Search the AP using IP address and see if the AP shows up in the Access Point.

There is no Master/follower concept when AP is managed by ZD/SZ. In a SZ/ZD controller less architecture one AP acts as controller (Master AP) and all others acts as follower AP.

Can you share screenshot of Access Points page when you enter the IP address in the search box?

Thank you.

Regards,
Abilash PR.

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 19:14:00 GMT

Its not showing the AP, but when I check my licensing tab i see where it does say 3 APs

and the 3rd AP is 10.*.*.102.... very odd

Re: Not seeing zoneFlex R610 in Smartzone 100

abilashpr — Thu, 08 Nov 2018 19:26:35 GMT

Hi GCredit,

Totally there are three APs in the network, out of which two show online third doesnt. Am I right ?

Can you share the licensing screenshot too please ?

Regards,
Abilash PR.

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Thu, 08 Nov 2018 19:35:05 GMT

thats correct, the previous 2 are there not the 3rd im trying to add to SZ

Re: Not seeing zoneFlex R610 in Smartzone 100

abilashpr — Thu, 08 Nov 2018 19:43:26 GMT

Hi GCredit,

Could you Factory reset the AP once and try connecting back again?

To factory reset the AP please find Factory Reset button on back of AP and use paper clip or pin, press and hold the button for about 7-10 seconds with power on.

The AP would try to connect to SZ again, now the AP would get the AP password configuration that you set on the SZ as well.

Once AP boots up SSH into the AP and run command "get scg".

If still there is an issue, check on events to see if there is some error or logs pertaining to AP/SZ connection, based upon it contact support they should be able to resolve it over a remote session.

Regards,
Abilash PR

Re: Not seeing zoneFlex R610 in Smartzone 100

alexey_isakov — Fri, 09 Nov 2018 08:15:36 GMT

Network connectvity first.
Second on APs:
get version
for newes (9):
set director ip ХХХХ
for olds (3):
set scg ip ХХХХ
where ХХХХ is a controller ip address

Re: Not seeing zoneFlex R610 in Smartzone 100

gavin_fairclou1 — Fri, 09 Nov 2018 12:34:05 GMT

this didnt work....it did the same thing...SZ is saying it has 3 AP's but not seeing the AP in the AP tab