topic Re: lost SmartZone 100 Admin Password in SmartZone and Virtual SmartZone

lost SmartZone 100 Admin Password

abhijit_gurav — Thu, 23 Apr 2020 07:00:56 GMT

As i lost GUI password,could you please help me how to recover Admin GUI password without resetting SZ.Even i dont have any backup configuration as well.

Re: lost SmartZone 100 Admin Password

vincent_arrriol — Thu, 23 Apr 2020 07:07:21 GMT

I believe if you open a support case they can unlock it for you.

Re: lost SmartZone 100 Admin Password

abilashpr — Thu, 23 Apr 2020 07:09:02 GMT

Hi Abhijith,

I hope you are running 3.x firmware version, if yes then please get in touch with your local SE, they would be able to help you reset the password.

Hope it helps!!!

Regards,
Abilash PR.

Re: lost SmartZone 100 Admin Password

abhijit_gurav — Thu, 23 Apr 2020 07:12:55 GMT

yes open case with support however they are asking to reset SZ. as this is for hotel and we have around 400 AP and dont want to loose existing configuration.

Re: lost SmartZone 100 Admin Password

vincent_arrriol — Thu, 23 Apr 2020 07:14:18 GMT

They should be able to unlock it without resetting the entire sz.

Re: lost SmartZone 100 Admin Password

vincent_arrriol — Thu, 23 Apr 2020 07:16:01 GMT

If support can't do it, then yes - you will have to reset the smartzone.

Re: lost SmartZone 100 Admin Password

abilashpr — Thu, 23 Apr 2020 07:26:49 GMT

Hi Abhijith,

What is the version of the controller ?

Regards,
Abilash PR.

Re: lost SmartZone 100 Admin Password

sanjay_kumar — Thu, 23 Apr 2020 07:30:34 GMT

Hi Abhijit,

Can you share the case number so that we can look into?

Re: lost SmartZone 100 Admin Password

abhijit_gurav — Thu, 23 Apr 2020 07:35:34 GMT

01045584

Re: lost SmartZone 100 Admin Password

sanjay_kumar — Thu, 23 Apr 2020 07:41:12 GMT

Hi Abhijith,

I have checked the case, seems like support team asked for the config backup.
To reset the admin password support team needs the config backup. If we do not have the config backup, then support cannot reset the admin password.

Re: lost SmartZone 100 Admin Password

abhijit_gurav — Thu, 23 Apr 2020 07:44:41 GMT

Hi sanjay,
yes we dont have config backup. so is there any way to reset it from boot process ?

Re: lost SmartZone 100 Admin Password

sanjay_kumar — Thu, 23 Apr 2020 07:47:15 GMT

Hi Abhijith,

Unfortunately no.

Re: lost SmartZone 100 Admin Password

syamantakomer — Thu, 23 Apr 2020 13:26:19 GMT

Hi Abhijit,

I think you have raised another support case 01051937 where support engineer requested you serial console access for SZ-100.

Since you are not sure if you are on 5.x or 3.x version, we could try resetting the password using console access.

Please arrange the serial console access and keep in touch with support engineer on case #01051937.

I have instructed the TSE about the procedure.

Regards,
Syamantak Omer

Re: lost SmartZone 100 Admin Password

osman_javaid — Tue, 16 Mar 2021 21:01:33 GMT

i am facing the same issue. Am unble to access controller via console

Re: lost SmartZone 100 Admin Password

syamantakomer — Fri, 19 Mar 2021 15:59:58 GMT

Please open a support case and let support team validate if an RMA can be done.